Job description
Are you ready for a new challenge where every call is different? Can you be the calm, reassuring voice for someone in crisis? Do you have the resilience to handle situations that most people never encounter in their daily lives?
If so, we invite you to apply for the role of Police Emergency Call Handler, a vital position at the heart of our Contact Management team.

KEY SKILLS & EXPERIENCE

We’re looking for individuals who:

• Communicate clearly and empathetically, even under pressure.
• Make sound decisions using their own initiative.
• Work effectively as part of a team.
• Can manage stress and remain calm in challenging situations.
• Are comfortable using computer systems and handling multiple tasks simultaneously.

You must be able to work a rotating shift pattern across 24/7, 365 days, including weekends and nights. A shift and weekend working allowance will be paid.

As a Police Emergency Call Handler, you’ll be the first point of contact for members of the public and partner agencies. You’ll handle both emergency (999) and non-emergency (101) calls, assess risk, and ensure incidents are managed in line with force policies and procedures.
This advert is to build a pool of successful candidates who will be offered roles as vacancies arise. Upcoming training courses are scheduled to begin on 12th January 2026, with further intakes planned throughout 2026. Please note these dates are subject to change based on operational needs.