ABOUT US

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue.
Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year. For more information, please visit www.accelentertainment.com.
Job Description:

SUMMARY

This is a hybrid position with dual responsibilities as a Route Security Officer and Route Technician. The primary duties of this position include, but are not limited to, providing safety and security to employees and property, both internally and externally; surveying and assessing potential risks and threats; setting redemption loads for video gaming and redemption terminals, replenishing cassettes; maintaining and servicing video gaming and amusement equipment owned/operated by Accel Entertainment and located in contracted establishments; enforcing established rules and procedures intended to protect employees and customers; assisting law enforcement in the investigative process; recommending improvements for security operations to the Director of Security, as well as assisting in other areas as needed.

QUALIFICATIONS

• Active duty or retired certified Illinois law enforcement officer
• Minimum of 4 years law enforcement experience
• 4 or more years of private security experience required
• Ability to prepare reports and business correspondence
• Excellent written and verbal communication skills
• Ability to understand and follow written and verbal instructions
• Ability to work independently and as a member of various teams and committees
• Versatility and willingness to work within constantly changing priorities with enthusiasm
• Strong tactical, weapon handling, organizational, problem-solving, and analytical skills; able to manage priorities and potentially dangerous incidents
• Valid driver’s license; clean driving record
• Must be 21 years of age or older
• Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board

• Provide overwatch and physical security to collection teams
• Drive a follow vehicle and provide overwatch security to collections teams while in transit; maintain competent vehicle operations and obey all traffic laws
• Maintain situational and tactical awareness throughout the shift
• Preform a rapid site survey of the location the collection team is entering and make a rapid and accurate decision regarding safety concerns
• Continually monitor the tactical situation and make accurate and effective evaluations regarding team safety
• With the use of company provided vehicle, deliver and collect cassettes to and from customer locations, per assigned route schedule
• Drive company vehicles, including various sized cargo vans, sedans, and SUVs throughout the entirety of scheduled shift
• Complete necessary paperwork to properly document access to VGTs and RTs as well as the movement of Accel property to and from customer locations
• Adhere to established SOP regarding redemption terminal loading and video gaming terminal collections process
• Remain alert and always prepared, follow established safety and security protocols, and watch for the accidental mishandling of packages that might result in loss
• Maintain continuous communication with security personnel while on route
• Return all valuables handled throughout the daily scheduled route
• Maintain all certifications, licenses, and training requirements
• Respond to workplace violence incidents using appropriate levels of force
• Provide first aid to victims at the appropriate level corresponding to their training
• Display a welcoming and positive attitude to all persons
• Respond to weather, natural disaster, structural emergencies, fires, etc.
• Assist in the event of an evacuation by directing employees to evacuation points
• Take photos of suspicious persons, vehicles, or situations and distribute via Slack or to a security supervisor
• Other duties as assigned