Policy Administrator - Spanish Speaker at Allianz Global Corporate & Specialty SE

Casablanca, Casablanca-Settat, Morocco -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Insurance Knowledge, Spanish, French, Attention to Detail, Communication Skills, Proactive, Diligence, Punctuality, Microsoft Office, Problem Solving, Documentation, Quality Improvement, Customer Satisfaction, Relationship Management, Escalation Management

Industry

Financial Services

Description

Job role We are hiring customer service relationship management, preferably with experience in the insurance profession ( Claims or others, etc.). As an agent, you will be responsible for responding to customer request ( insurance brokers) regarding insurance contracts and providing anwers according to well- established procedures. What you will do Understanding requests and providing correct answers and solutions. Following procedures and protocols to assist customers as efficiently as possible and managing the escalation of issues as necessary. Updating customer data in the system and ensuring accurate documentation Actively participating in the improvement of the quality of services offered to customers Contributing actively to enhacing customer satisfaction What you bring You have a good level of Spanish, both oral and written. Fluency in French is also a requirement for this position; Experience in the insurance industry is desirable You have Service-oriented and highly accurate Eye for detail and spot even the smallest discrepancies and peculiarities Finally, you are enthusiastic, eager to learn, proactive, have good written and communication skills and are not easily distracted Diligence, punctuality, systematic and responsible approach Knowledge of Microsoft Office (must) About Allianz The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate. For any recruitment enquiries, please send us an e-mail at: recruitment_azse_morocco@allianz.com Only suitable candidates will be contacted. All applications will be treated with confidentiality. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. 58739 | Customer Services & Claims | Professional | [[custPositionClusterCSB]] | Allianz Technology | Full-Time | Permanent

Responsibilities

You will respond to customer requests regarding insurance contracts and provide answers according to established procedures. Additionally, you will update customer data and manage issue escalations as necessary.