JOB SUMMARY

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

• make roads safer
• improve services for our customers
• make road transport greener and healthier
• harness the potential of technology and data
• grow and level up the economy

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!
Find out more about what it’s like working at DVSA:
Driver and Vehicle Standards Agency - Department for Transport Careers

JOB DESCRIPTION

The post holder Product Specialist (Driver Training) is required to provide a high level of product knowledge and technical expertise to ensure the product delivery meets a balance of policy and customer requirements.

Your responsibilities will include, but aren’t limited to:

• Provide product expert technical advice and guidance to internal and external stakeholders and customers
• Analyse product data and information and highlight the benefits of product changes
• Demonstrate leadership by providing guidance to staff to support the delivery of objectives
• Liaise with relevant departments and the wider service team, to ensure continuous improvement
• Communicate with stakeholders (internal and external) to achieve service objectives and improvements

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

WORKING HOURS, OFFICE ATTENDANCE AND TRAVEL REQUIREMENTS

Full time roles consist of 37 hours per week.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.
This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.
The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.
Essential occasional travel and overnight stays across the UK to other sites will be required.
If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

TYPE OF ROLE

Education and Training
Operational Delivery
Policy

Your responsibilities will include, but aren’t limited to:

• Provide product expert technical advice and guidance to internal and external stakeholders and customers
• Analyse product data and information and highlight the benefits of product changes
• Demonstrate leadership by providing guidance to staff to support the delivery of objectives
• Liaise with relevant departments and the wider service team, to ensure continuous improvement
• Communicate with stakeholders (internal and external) to achieve service objectives and improvement

To be successful in this role you will need to have the following experience:

• The role holder should have the necessary technical competencies for the post with expert well rounded knowledge.
• Be able to guide and support colleagues, with excellent communication skills.
• The role holder should have a thorough understanding of the driver training products end to end service, including policies, procedures, the national driving and driver and rider training standards