WHO WE ARE

Payments Directorate is at the heart of the financial system – operating the Real-Time Gross Settlement (RTGS) service and CHAPS – the wholesale payment service. Over £775 billion is settled each day across this critical national infrastructure. As part of an exciting and transformational programme to renew RTGS , we have just introduced a new core ledger and settlement engine, enhancing not just resilience but also promoting competition and innovation. We are leading policy work to understand future demand for payments and international efforts to enhance cross-border payments.
Because of the variety and immediacy of the work we do, Payments Directorate is one of the most outward-facing and fast-moving areas of the Bank. Our Directorate Vision is “We harness central bank money to make sterling payments work for everyone and shape the payments infrastructure of tomorrow”.

YOU WILL BE RESPONSIBLE FOR ENSURING A WIDE RANGE OF TASKS ARE DELIVERED, INCLUDING:

• Product design and development – Develop a thorough understanding of the industry and global developments in the payments landscape, user needs, behaviours and pain points, as well as industry best practice.
• Use qualitative user insights and quantitative data to back up assumptions and develop business cases that can be taken to implementation.
• Define product requirements, feature recommendations and design based on user research and analysis (via industry engagement).
• Oversee relationships with colleagues in other areas of the Bank to engage on both requirements and with end-users externally throughout the development process.
• Stakeholder management – Strong stakeholder management, the ability to rapidly build powerful collaborative relationships with a wide range of colleagues and external contacts.
• Subject matter expert – Understand the product portfolio well and be able to engage on content; know when to delegate to others in the team.
• People management – Directly or indirectly manage a group of analysts to accomplish established goals. Empowerment of the team will be critical to success as we seek to exploit the benefits of agile product development.