Policy Processing Representative at AMERICAN FREEDOM INSURANCE

Mount Prospect, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

22.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Bilingual, Spanish, English, Data Entry, Payment Processing, Policy Changes, Communication, Phone Etiquette, Multi-tasking, Organization, Dependability, Clerical Skills, PC Proficiency, Typing Speed

Industry

Insurance

Description

Description What You’ll Do As the first point of contact for our customers, you’ll ensure they receive outstanding support: Answer Calls & Assist Customers: Handle inquiries from agents and policyholders with professionalism and care, including payment processing, policy changes, and eChats Data Entry: Accurately gather, process, and enter customer and agent information into our systems Deliver Exceptional Service: Uphold AFIC’s commitment to quality, leaving every customer with a positive experience Requirements What We’re Looking For We’re seeking a bilingual (Spanish-English) Customer Service Representative who thrives on assisting customers, handling inquiries, and keeping operations running smoothly. If you’re organized, dependable, and confident on the phone, this role is a great fit for you. Degree Highly preferred Insurance Industry experience preferred Fluent in Spanish and English Strong attendance record and dependability Customer service, call center, or collections experience preferred Detail-oriented with clerical and data entry skills Excellent communication and phone etiquette Comfortable multi-tasking in a fast-paced environment Proficient PC skills with a typing speed of at least 30 WPM Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you Competitive Salary: Rewarding your expertise and experience Financial Security: 401K with up to a 6% company match Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best Work-Life Balance: Monday-Friday, 8 am-5 pm CST Holidays: At Least 6 Paid Holidays Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time Personal Days: Separate personal days for sickness, family needs, appointments or personal matters Employee Recognition: We celebrate work milestones to show appreciation for your contributions Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more

Responsibilities

The representative will serve as the first point of contact, handling customer and agent inquiries via calls and eChats, which includes processing payments and managing policy changes. A key duty is accurately gathering, processing, and entering customer and agent information into company systems while ensuring exceptional service.