Policy Processing Representative- Spanish Speaking at AMERICAN FREEDOM INSURANCE

Mount Prospect, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

22.0

Posted On

26 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual Spanish-English, Customer Service, Data Entry, Call Center Operations, Payment Processing, Phone Etiquette, Multi-tasking, PC Proficiency, Typing (30 WPM), Clerical Skills, Communication

Industry

Insurance

Description

Description Do you enjoy helping people and solving problems? Are you looking for a workplace that values teamwork, growth, and exceptional customer care? American Freedom Insurance Company (AFIC) invites you to join our team! We're expanding in Illinois, Indiana, Pennsylvania, Tennessee, and Texas. As an "A+" Superior-rated company by A.M. Best, we take pride in delivering industry-leading customer service in the nonstandard auto insurance market—and we’re looking for someone like you to help us continue driving forward! What You’ll Do As the first point of contact for our customers, you’ll ensure they receive outstanding support: Answer Calls & Assist Customers: Handle inquiries from agents and policyholders with professionalism and care, including payment processing, policy changes, and eChats Data Entry: Accurately gather, process, and enter customer and agent information into our systems Deliver Exceptional Service: Uphold AFIC’s commitment to quality, leaving every customer with a positive experience Requirements We’re seeking a bilingual (Spanish-English) Customer Service Representative who thrives on assisting customers, handling inquiries, and keeping operations running smoothly. If you’re organized, dependable, and confident on the phone, this role is a great fit for you. Degree Highly preferred Insurance Industry experience preferred Fluent in Spanish and English Strong attendance record and dependability Customer service, call center, or collections experience preferred Detail-oriented with clerical and data entry skills Excellent communication and phone etiquette Comfortable multi-tasking in a fast-paced environment Proficient PC skills with a typing speed of at least 30 WPM Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you Competitive Salary: Rewarding your expertise and experience Financial Security: 401K with up to a 6% company match Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best Work-Life Balance: Monday-Friday, 8 am-5 pm CST plus rotating Saturdays Holidays: At Least 6 Paid Holidays Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time Personal Days: Separate personal days for sickness, family needs, appointments or personal matters Employee Recognition: We celebrate work milestones to show appreciation for your contributions Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more

Responsibilities

Act as the first point of contact for agents and policyholders to handle inquiries, payment processing, and policy changes. Accurately enter customer data into systems while maintaining high quality service standards.