Policy Services Representative at Slide Insurance

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Policy Modification, Complaint Escalation, Database Entry, Call Management, Time-Management, Adaptability, Flexibility, Written Communication, Verbal Communication, Microsoft Teams, SharePoint, Word, Excel, PowerPoint, Outlook

Industry

Insurance

Description

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology. At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded! Calling all Contact Center Reps We are currently hiring for this position. A FL 20-44 P&C Personal Lines Agent License is required... if you have one already, we'll pay you a sign-on bonus of $1,500 after hire!! Or if you don't, we will help you get one and pay for it! This position is full-time, Monday-Friday 9 - 5:30 OR 9:30 - 6:00 Class starts May 4, 2026 What you will be doing: Deliver exceptional customer support by addressing incoming inquiries promptly and professionally. Assist clients with policy-related questions, providing accurate and clear information. Process payments, modifications, and escalate complaints across a number of communication channels. Respond in a timely manner to all customer inquiries. Document all customer interactions by entering in the database. Ensure that Call Center metrics are met regarding customer satisfaction and call management. Identify, and escalate, if necessary, any complex issues to leadership for resolution. Maintain records according to company standards, ensuring that procedures are properly followed, and that information is accurately documented. Perform other duties, as assigned. What you have: Education, Experience, and Licensing: High School diploma required. 2+ years' recent experience in a Contact or Call Center required. Homeowners Insurance experience preferred. Active FL 20-44 P&C Personal Lines Agent License or a 90-44 Non-Resident Personal Lines License required (this is what we help you get if you don't already have it!). Qualifications/Skills and Competencies: Strong organizational and time-management skills. Proven ability to be adaptable and flexible. Adjusting to new requirements or unforeseen issues. Strong written and verbal communication skills with the ability to professionally interact with team members in other departments. Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint and Outlook. Desire to live Slide's Core Values. What Slide offers to you: The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology! Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey. Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional. A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way! 2023, 2024 & 2025 BEST PLACE TO WORK - Tampa Bay Business Journal 2024 & 2025 TOP WORKPLACE - Tampa Bay Times & USA Today

Responsibilities

The representative will deliver exceptional customer support by promptly addressing incoming inquiries and assisting clients with policy-related questions, providing accurate information. Responsibilities also include processing payments, modifications, escalating complaints, meeting call center metrics, and documenting all customer interactions in the database.