Polish Content Moderator – E-Commerce Platform at Flowdesk

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Polish Fluency, English Proficiency, Content Moderation, Attention To Detail, Communication Skills, E-commerce Knowledge, Decision Making, Customer Service Empathy, Psychological Resilience

Industry

Financial Services

Description

Role Overview Are you fluent in Polish and English? Do you want to play a critical role in shaping the safety and user experience of a major global platform? We are seeking Polish-Speaking Content Moderators to join our team in Lisbon, Portugal. In this position, you will utilize your local market expertise and sharp decision-making skills to monitor and evaluate content uploaded to a leading e-commerce environment. Your daily work will directly ensure that the community stays safe, policies are maintained, and high standards of quality are preserved. This role is offered under a 6-month contract. Key Responsibilities Content Review: Monitor and evaluate user-generated content and listings within agreed service levels and quality standards to ensure strict compliance with policy and legal regulations. Platform Safety: Identify and address content that violates safety guidelines, ensuring a secure environment for all users on the e-commerce platform. Procedural Execution: Remain adaptable to shifting policies and strictly adhere to standard operating protocols, escalating complex issues according to company procedures. Peak Volume Management: Efficiently manage high queues and volume peaks, particularly during major online promotional and holiday shopping seasons. Cross-Functional Communication: Apply strong verbal and written communication skills to deliver empathetic yet rational, data-driven decisions. Requirements & Profile Needed Languages: Native or proficient level of Polish combined with a strong working command of English. Skills: Excellent attention to detail, robust verbal and written communication abilities, and a deep understanding of e-commerce environments. Mindset: A rational decision-maker with local market expertise, strong customer service empathy, and the psychological resilience required for content moderation. Location: Willingness to work on-site in Lisbon, Portugal. (Note: Relocation support is available for eligible candidates moving from abroad). Work Schedule & Environment Location: Modern, fully equipped facilities (On-Site) in Lisbon. Schedule: 24/7 rotating shifts operating Monday to Sunday to support a global audience. Days Off: 2 rotating days off per week. Compensation, Perks & Benefits We offer a structured local package aligned with Portuguese labor standards: Fixed Base Salary: A steady monthly base salary distributed over 14 months per year. Welcome Bonus: A dedicated signing/welcome bonus to support your start with the company. Food Allowance: A meal subsidy allowance paid for every actual working day. Full initial training provided from day one to equip you with the platform's policies, safety tools, and standard operating procedures.

Responsibilities

Monitor and evaluate user-generated content on an e-commerce platform to ensure compliance with safety policies and legal regulations. Manage high content volumes during peak shopping seasons while escalating complex issues according to protocol.