Polish Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulg at Mercier Consultancy MD

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Polish Fluency, Customer Support, Back Office Support, Gaming Industry Knowledge, Issue Resolution, Documentation, Attention To Detail, Task Management, Communication Skills, Team Collaboration, CRM Systems Proficiency, Office Software Proficiency

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer a position for a Polish Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria. This role is designed for individuals who are passionate about the gaming industry and excel in providing high-quality customer support. Your contributions will ensure that our Polish-speaking customers receive exceptional service and assistance in their gaming experience. Key Responsibilities Provide back office support for Polish-speaking customers, addressing gaming-related inquiries through various communication channels. Collaborate with internal teams to effectively investigate and resolve customer issues. Document customer interactions with high accuracy and maintain comprehensive records of processes. Identify areas for improvement in operational procedures to enhance customer satisfaction and efficiency. Stay up-to-date with gaming products, industry developments, and relevant regulations to deliver knowledgeable support. Engage in continuous training and professional development to enhance skills and knowledge in the gaming sector. Fluency in Polish (both oral and written) is required; proficiency in English is a plus. Previous experience in customer support or back office roles, preferably in the gaming industry. Strong attention to detail and the ability to manage multiple tasks effectively. Exceptional communication skills, both written and verbal, focused on providing excellent customer service. Able to work collaboratively with diverse teams in a fast-paced environment. Proficient in using CRM systems and standard office software applications. Willingness to relocate to Sofia, Bulgaria, and adapt to the local culture. Competitive Monthly Salary Fully Paid Relocation Package Monthly Performance Bonus Monthly Accommodation Bonus Fully Paid Training Health Insurance

Responsibilities

The role involves providing back office support to Polish-speaking customers regarding gaming inquiries across various channels and collaborating with internal teams to investigate and resolve issues effectively. Responsibilities also include accurately documenting customer interactions and identifying operational improvements.