Polish Speaking Customer Advisor (Email & Chat Support Only) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Polish language, English language, Customer support, Email support, Live chat support, Technical troubleshooting, Digital literacy, Social media architecture, Communication skills, Problem solving, Analytical skills, Empathy, Professionalism, Content moderation

Industry

Business Consulting and Services

Description

Are you a digitally-fluent communicator with a passion for emerging social trends? We are seeking enthusiastic Polish speakers to join our multicultural hub in the vibrant city of Lisbon. In this role, you will represent one of the world's most influential and rapidly expanding short-form video platforms, ensuring a seamless and secure experience for its global community. This is a full-time, on-site position based in our modern Lisbon offices. If you are eager to launch your career in a high-tech environment while immersing yourself in the sun-drenched culture of Portugal, we want to hear from you. The Role: Digital Support Specialist As a Customer Support Advisor, you will serve as the primary liaison for our Polish-speaking user base. This is a non-voice mandate, focusing exclusively on delivering premium assistance via email and live chat. Key Responsibilities: Case Resolution: Address user inquiries regarding account security, platform features, and technical troubleshooting through written channels. Ecosystem Navigation: Guide users through the platform's interface, empowering them to create and share content safely. Quality Excellence: Maintain peak professionalism and empathy, ensuring every interaction aligns with brand guidelines and internal quality benchmarks. Analytical Problem Solving: Investigate user-reported issues and escalate complex technical cases to specialized internal departments. Platform Integrity: Stay abreast of evolving community guidelines to provide accurate information and foster a positive digital environment. Candidate Profile: What We Are Looking For We value a proactive mindset and a genuine interest in the digital landscape. Linguistic Mastery: Native or near-native fluency in Polish (C1/C2) and an upper-intermediate command of English (B2). Digital Literacy: A keen interest in social media architecture, mobile applications, and digital content trends. Written Precision: Exceptional written communication skills with a focus on grammatical accuracy and professional tone. Agility: The ability to thrive in a high-velocity, evolving tech environment. Experience: Prior experience in digital customer service is an advantage, but not a prerequisite—we provide comprehensive professional training. The Package: Benefits & Global Perks We are committed to the professional success and personal well-being of our team. From day one, we provide a robust support framework: Competitive Compensation: A monthly base salary supplemented by performance-based incentive bonuses. Relocation Concierge: For international candidates, we provide a private room in a company-managed shared apartment (inclusive of rent and utilities). Wellness & Security: Comprehensive Private Health and Life Insurance effective from your start date. Career Architecture: Transparent pathways for internal promotion into Leadership, Quality Assurance, or Corporate Training roles. Modern Workspace: A state-of-the-art office featuring collaborative zones, relaxation areas, and social hubs. Inclusive Culture: A diverse, international atmosphere supported by frequent team-building initiatives and social events. Why Lisbon? Lisbon offers an unparalleled lifestyle for the modern professional. Famous for its 300 days of annual sunshine, world-class Atlantic beaches, and a rich historical tapestry, it is the ultimate destination for those seeking a balance of adventure and career growth. Whether you are exploring the narrow streets of Alfama or enjoying the city's legendary nightlife, Lisbon provides a high-quality, cosmopolitan living experience.

Responsibilities

Serve as the primary liaison for Polish-speaking users by providing support via email and live chat. Investigate user-reported issues, assist with account security, and guide users through platform features.