Polish Speaking Customer Advisor (Remote in Greece) at Eco Plus Solutions AB

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Polish Proficiency, English Proficiency, Technical Troubleshooting, Customer Service, CRM Documentation, Problem Solving, Communication Skills, Digital Tool Proficiency

Industry

Business Consulting and Services

Description

Join a global leader in business process outsourcing as a Polish-speaking Customer Advisor for a prestigious, high-end technology project. This role is dedicated to supporting users of a world-renowned brand known for its innovative hardware and software ecosystem. This is a 100% remote position, available exclusively to candidates currently residing in or willing to relocate to Greece. The Role As a Customer Advisor, you will act as the primary point of contact for Polish-speaking users. Your mission is to provide professional technical assistance and ensure a seamless customer experience for a premium product line. Key Responsibilities: Handle inbound inquiries via phone, chat, and email in Polish. Troubleshoot technical issues related to software, hardware, and account management. Guide users through product features and provide personalized solutions. Maintain a high standard of professional communication while meeting project-specific KPIs. Document customer interactions accurately within the company's CRM system. Requirements We are looking for analytical thinkers with a passion for technology. While prior customer service experience is advantageous, it is not a prerequisite; we provide comprehensive, paid training. Language Skills: Native or C2-level proficiency in Polish. English Skills: B2-level proficiency (Upper-Intermediate) for training materials and internal corporate communication. Location: Must be based in Greece (or ready to relocate) and hold a valid EU passport or Greek work permit. Technical Aptitude: Comfort with digital tools and an interest in consumer electronics. Competencies: Strong problem-solving abilities, patience, and a professional phone manner. Compensation & Benefits We offer a structured corporate environment with a focus on long-term career stability. Financials: Competitive monthly salary with 14 payments per year (inclusive of statutory holiday bonuses). Relocation Package: For candidates moving from abroad, we provide flight tickets to Greece and 2 weeks of hotel accommodation upon arrival. Home Office: All necessary technical equipment is provided and shipped to your location in Greece. Insurance: Comprehensive Health and Life Insurance coverage. Career Development: Transparent internal promotion paths into specialized technical, quality assurance, or management roles. Support: Assistance with local administrative requirements (AFM, AMKA, and bank account setup). Application Process If you meet the language requirements and are looking for a professional remote role within a global organization, please submit your CV in English.

Responsibilities

Provide professional technical assistance to Polish-speaking users via phone, chat, and email for a high-end technology brand. Troubleshoot hardware and software issues while documenting interactions in the CRM system.