Polish Speaking Customer Advisor (Remote in Portugal) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Polish Proficiency, English Proficiency, Technical Troubleshooting, Customer Service, Account Security Management, Hardware Connectivity, Software Updates, Cloud-Based Services, Communication Skills, Consumer Electronics Knowledge

Industry

Business Consulting and Services

Description

Are you a tech-enthusiast who prides themselves on delivering a "premium" experience? We are seeking Polish-speaking Customer Advisors to join a specialized remote team in Portugal. You will be supporting users of a world-renowned technology ecosystem known for its sleek design and user-centric innovation. In this role, you are more than just a support agent; you are a brand ambassador. Whether a customer is struggling to recover their account, syncing their devices, or exploring a new digital service, you will be the expert voice that guides them to a solution with patience and wit. Key Responsibilities Inbound Support: Handle incoming inquiries from Polish-speaking customers via phone and chat, maintaining the highest standards of etiquette. Technical Troubleshooting: Diagnose and resolve issues related to hardware connectivity, software updates, and cloud-based services. Account Security: Assist users with sensitive data inquiries, password resets, and subscription management while strictly following security protocols. Customer Education: Empathetically educate users on how to get the most out of their products, tailoring your language to their technical level. System Management: Log all interactions accurately in our global database to ensure continuity of service. What We Are Looking For Language Proficiency: Native or C2-level Polish is essential. You must also be fluent in English (B2 minimum) to navigate training, software, and internal updates. Adaptability: You are comfortable working in a fast-paced environment where software and policies evolve quickly. Communication: You have a "service-first" mindset. You can take complex technical jargon and turn it into simple, actionable advice. Tech-Savvy: You have a natural curiosity for consumer electronics and a desire to learn the "ins and outs" of a sophisticated OS. Experience: While prior experience is great to have, we prioritize your attitude and communication skills. If you are a quick learner, we will teach you the rest. Mandatory Requirements Location: You must be a legal resident of Portugal (with a valid NIF, Social Security, and Residence Permit/Cartão de Cidadão). Workspace: A private, quiet area to work from home with a stable, high-speed fiber-optic internet connection. Flexibility: Availability to work rotating shifts, including occasional weekends, to support our global user base. The Perks 100% Remote: Skip the commute forever. We provide a full remote setup, including your computer and peripherals. Comprehensive Training: Extensive, paid initial training that covers product knowledge and soft skills. Attractive Salary: Competitive base pay + monthly performance/language bonuses + daily meal allowance. Health & Wellness: Comprehensive private health insurance from day one. Inclusive Culture: Join a diverse, multicultural team that values your unique perspective and professional growth. Ready to Apply? If you have a passion for helping people and a love for cutting-edge technology, we want to meet you.

Responsibilities

Provide inbound technical support to Polish-speaking customers via phone and chat regarding hardware, software, and cloud services. Act as a brand ambassador by educating users on product optimization and managing account security protocols.