Polish Speaking Customer Advisor (Remote in Portugal) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Polish Fluency, English Proficiency, Technical Troubleshooting, Customer Support, Account Security Management, Active Listening, Case Documentation, Consumer Electronics Knowledge

Industry

Business Consulting and Services

Description

This role is remote in Portugal only. Applications from outside Portugal will not be considered. Job Overview Are you a tech fan who loves giving people great service? Do you enjoy helping others navigate software, apps, and ecosystems? We are looking for enthusiastic Polish speakers to join our premier, work-from-home customer support team located exclusively in Portugal. In this role, you will represent one of the world's most iconic, well-designed technology brands. You won't just be answering repetitive questions—you will be the voice of the brand, acting as a trusted guide. Whether a customer needs help recovering their account, syncing their smart devices, organizing their digital subscriptions, or troubleshooting a software update, you will calmly and friendly guide them to a seamless solution. Key Responsibilities Customer Support: Interact with Polish-speaking customers via inbound phone calls, chats, or emails in a polite, professional, and empathetic manner. Technical Troubleshooting: Identify and solve problems involving device connectivity, operating systems, cloud applications, software updates, and user accounts. Account Security: Assist customers with private data, password changes, and subscription management while strictly maintaining user privacy and data security. Customer Education: Patiently explain technical processes in clear, simple terms that anyone can understand, turning a frustrating tech issue into a positive experience. Case Documentation: Accurately log interaction details and technical notes into our internal global database to track ongoing customer journeys. Who We Are Looking For We provide extensive paid training! A background in customer service or tech support is nice to have, but a positive attitude and a willingness to learn matter most. Requirements Language Proficiency: Native or near-native fluency in Polish, combined with a solid B2 level of English (required for internal training modules, system tools, and team communication). Location Integrity: You must already reside legally in Portugal with valid local documentation (NIF, NISS, and residency/work permit). Communication Skills: A natural passion for helping people, excellent active listening skills, and the ability to explain tricky problems in simple words. Tech Savvy: A genuine interest in consumer electronics, apps, and operating systems. You should be comfortable learning how new software functions. Adaptability: The capacity to thrive in a fast-paced environment where software features and procedural rules can update frequently. Technical & Home Office Requirements Because this is a 100% work-from-home position, you must have a suitable environment to ensure high-quality service: A quiet, private, and distraction-free room within your residence. A stable, high-speed fiber internet connection (minimum 15-30 Mbps download/upload) with a direct Ethernet cable connection to your router. What We Offer 100% Work from Home: Say goodbye to daily commutes. We ship high-end corporate computer gear and extra tech equipment right to your door in Portugal. Competitive Salary Package: A stable monthly base salary plus performance bonuses, language premiums, and a daily food allowance. Comprehensive Health Benefits: Private health and life insurance coverage starting from day one of your contract. Paid Technical Training: A thorough, world-class training program to fully prepare you for the technical and communication standards of the brand. Real Career Growth: Clear pathways for professional advancement into roles like Team Leader, Quality Assurance, Trainer, or Technical Support Specialist. Multicultural Culture: Join an inclusive, supportive global community of professionals where your voice is valued.

Responsibilities

Provide technical support to Polish-speaking customers via phone, chat, and email regarding device connectivity and software updates. Guide users through account recovery and subscription management while documenting all interactions in a global database.