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Polish Speaking Customer Service for Consumer Electronics Brand - Work In G at Mercier Consultancy MD

, , Malta -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

18 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Polish, Customer Service, Technical Support, Problem-Solving, Communication Skills, CRM Software, Order Processing, Warranty Claims, Technical Concepts, Multitasking, Technology Trends

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives for a leading Consumer Electronics Brand, with the unique chance to work in beautiful Greece. This position is ideal for individuals who are enthusiastic about technology and committed to providing excellent customer service while living in a vibrant and culturally rich environment. Key Responsibilities Handle customer inquiries regarding consumer electronics products, services, and support via phone, email, and chat in Polish. Provide detailed information on product features, specifications, and troubleshooting guidance. Assist customers with order processing, warranty claims, and technical support queries. Resolve customer complaints and ensure a positive customer experience at every interaction. Accurately document customer interactions in the CRM system for effective follow-up. Collaborate with product and technical teams to provide the best solutions to customers. Stay informed about the latest technology trends and brand developments to offer valuable insights to customers. Fluency in Polish (both written and spoken) is essential; knowledge of English is an advantage. Previous experience in customer service, preferably in the consumer electronics sector. Strong communication skills with the ability to explain technical concepts clearly and patiently. Excellent problem-solving skills and a strong customer-centric attitude. Ability to handle multiple inquiries simultaneously in a fast-paced environment. Familiarity with CRM software and customer service tools is desirable. Willingness to relocate and work flexible hours, including weekends if necessary. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Handle customer inquiries regarding consumer electronics products and provide detailed information on product features and troubleshooting. Assist customers with order processing and resolve complaints to ensure a positive experience.