Polish Speaking Customer Service for FinTech Company - Work In Greece at Mercier Consultancy MD

, , Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

18 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Polish Language, Communication Skills, Problem-Solving, FinTech Knowledge, Account Management, Technical Support, CRM Systems, Financial Products, Transaction Processes, Client Education, Multi-tasking, Fast-paced Environment, Flexibility, Detail-oriented

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives for a leading FinTech company based in Greece. This role is perfect for individuals who have a passion for finance technology and are dedicated to delivering exceptional customer service. As a customer service representative, you will assist clients in navigating their financial inquiries and services, all while communicating effectively in Polish. Key Responsibilities Manage customer inquiries regarding FinTech products and services via phone, email, and chat in Polish. Provide detailed information on account management, transaction processes, and financial products. Assist customers with resolving issues related to their accounts and transactions. Educate clients on navigating the FinTech platforms and available financial solutions. Document all customer interactions and maintain accurate records in the CRM system. Collaborate with technical teams to resolve technical issues or service interruptions. Stay informed about industry trends and the latest FinTech developments to offer accurate guidance. Fluency in Polish (both written and spoken) is essential; proficiency in English is advantageous. Previous experience in customer service, ideally within the FinTech or financial services sector. Strong communication skills and the ability to explain complex financial concepts clearly. Excellent problem-solving abilities and a customer-centric approach. Ability to manage multiple inquiries effectively in a fast-paced environment. Familiarity with customer service software and CRM systems is preferred. Willingness to work flexible hours, including weekends, as necessary. Readiness to relocate to Greece for this role. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Customer service representatives will manage inquiries regarding FinTech products and assist clients with their financial inquiries. They will also document interactions and collaborate with technical teams to resolve issues.