Polish Speaking Customer Service for Mortgage Provider - Work In Greece at Mercier Consultancy MD

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency in Polish, Fluency in English, Customer Service, Mortgage Inquiries, Application Assistance, Complaint Resolution, CRM System Usage, Communication Skills, Problem-Solving, Organizational Abilities, Detail-Oriented

Industry

Holding Companies

Description

Mercier Consultancy is looking for a dedicated Polish Speaking Customer Service Representative to join our Client's Mortgage Provider team in Greece. In this vital role, you will provide outstanding support to our Polish-speaking customers, helping them navigate the complexities of mortgage products and services. Your fluency in Polish will be essential as you assist clients with their inquiries about mortgage applications, rates, and eligibility criteria, ensuring they receive clear and accurate information to make informed decisions. Responsibilities Provide exceptional customer service in Polish through phone, email, and chat regarding mortgage inquiries Assist customers with their mortgage applications, explaining processes and required documentation Effectively resolve customer complaints and inquiries with professionalism Document all customer interactions accurately in our CRM system Collaborate with internal teams to ensure timely and efficient service delivery Gather customer feedback to enhance our services and product offerings Stay updated on mortgage industry trends and changes in regulations Fluency in Polish and English, with strong communication skills Excellent customer service skills and a proactive approach to problem-solving Experience in customer service, particularly in finance or mortgage sectors, is preferred Able to manage multiple inquiries and provide timely solutions Detail-oriented with robust organizational abilities Genuine interest in helping customers achieve their mortgage goals Familiarity with customer support software and CRM systems is advantageous Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...

Responsibilities

The representative will provide exceptional customer service in Polish via phone, email, and chat regarding mortgage inquiries, assisting customers with applications and explaining processes. They must also effectively resolve complaints and accurately document all customer interactions within the CRM system.