Polish Speaking Customer Service for Payment Solutions Provider - Work In G at Mercier Consultancy MD

Bucharest, , Romania -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

18 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Payment Processing, Technical Support, Problem Solving, Communication Skills, CRM Software, Fluency in Polish, Customer Satisfaction, Transaction Inquiries, Account Management, Dispute Resolution, Industry Trends, Flexible Hours, Fast-Paced Environment

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is seeking enthusiastic Polish Speaking Customer Service Representatives for a leading Payment Solutions Provider, with an exciting opportunity to work in Greece. This role is perfect for individuals who thrive in a customer-focused environment and are looking to contribute to the dynamic financial technology sector. In this position, you will assist customers in navigating payment solutions and services while providing top-notch support in Polish. Key Responsibilities Handle customer inquiries related to payment processing, account management, and technical issues via phone, email, and chat in Polish. Provide clear and accurate information regarding payment solutions, product features, and troubleshooting steps. Assist customers with transaction inquiries, disputes, and account-related concerns. Resolve customer complaints and technical issues efficiently while ensuring customer satisfaction. Document all customer interactions thoroughly in the CRM system for accurate follow-up. Collaborate with technical teams to ensure prompt resolution of customer issues. Stay informed about industry trends and updates in payment solutions to provide informed assistance. Fluency in Polish (both written and spoken) is essential; knowledge of English is a plus. Prior experience in customer service, preferably in the payment solutions or fintech industry. Strong communication skills with the ability to explain complex information clearly. Excellent problem-solving abilities and a customer-centric approach. Capability to manage multiple inquiries and prioritize effectively in a fast-paced environment. Familiarity with customer relationship management (CRM) software is desirable. Willingness to work flexible hours, including evenings and weekends, as necessary. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The role involves handling customer inquiries related to payment processing and providing support in Polish. Representatives will assist customers with transaction inquiries, complaints, and technical issues while ensuring satisfaction.