Polish Speaking Customer Service for Ride-Sharing Platform - Work In Greece at Mercier Consultancy MD

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

18 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Polish, Customer Service, Communication Skills, Problem-Solving Skills, Technical Support, CRM Systems, App Functionality, Account Management, Ride Requests, Service Features, Troubleshooting, Customer-Centric Attitude, Flexible Hours, Fast-Paced Environment, Proactive Approach, Documentation

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer a unique opportunity for Polish Speaking Customer Service Representatives for a leading Ride-Sharing Platform, with the possibility of working in Greece. This role is perfect for individuals who are passionate about customer service and enjoy engaging with users in a dynamic industry. As a representative, you will assist customers in navigating the ride-sharing app, addressing their inquiries in Polish while providing exceptional support. Key Responsibilities Respond to customer inquiries regarding the ride-sharing platform, including account management, ride requests, and service features via phone, email, and chat in Polish. Provide clear guidance on app functionality, payment methods, and promotions. Assist users with troubleshooting issues they may encounter while using the platform. Resolve complaints and ensure a positive experience for all users. Accurately document customer interactions and feedback in the CRM system. Collaborate with the technical support team to escalate and resolve technical issues as necessary. Stay informed about company policies, industry trends, and customer service best practices to enhance service delivery. Fluency in Polish (both written and spoken) is essential; knowledge of English is a plus. Experience in customer service, preferably in a tech-driven environment or ride-sharing industry. Strong communication skills and a customer-centric attitude. Ability to handle multiple inquiries and work efficiently in a fast-paced environment. Effective problem-solving skills, with a proactive approach to customer needs. Familiarity with customer relationship management (CRM) systems is desirable. Willingness to work flexible hours, including evenings and weekends, as required. Availability to relocate or work in Greece as part of the role. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Customer Service Representatives will assist customers with inquiries related to the ride-sharing platform and provide support in Polish. They will also document interactions and collaborate with the technical support team to resolve issues.