Polish Speaking Customer Service for Social Media Platform - Work In Greece at Mercier Consultancy MD

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

18 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Fluency In Polish, Customer Service, Communication Skills, Problem-Solving, CRM Software, Social Media Platforms, Account Management, Troubleshooting, User Experience, Flexibility, Proactive Approach, Detail Orientation, Team Collaboration, Time Management, Fast-Paced Environment

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to announce an opportunity for Polish Speaking Customer Service Representatives for a leading Social Media Platform, with positions available in beautiful Greece. This role is perfect for individuals who are passionate about social media and are eager to assist users in navigating their inquiries while providing exceptional customer service in Polish. Key Responsibilities Manage user inquiries related to the social media platform, addressing questions and concerns via phone, email, and chat in Polish. Provide detailed explanations about features, functionality, and policies of the platform. Assist users with account management, privacy settings, and troubleshooting issues. Resolve complaints and issues promptly to ensure a positive user experience. Document all interactions in the CRM system for effective follow-up and reporting. Collaborate with internal teams to enhance user experience and address platform-related inquiries. Stay updated on platform features, trends, and policies to provide accurate assistance to users. Fluency in Polish (both written and spoken) is essential; knowledge of English is a plus. Experience in customer service, preferably in the technology or social media sector. Excellent communication skills and the ability to engage positively with users. Strong problem-solving abilities and a proactive, customer-oriented approach. Ability to handle multiple inquiries efficiently in a fast-paced environment. Familiarity with CRM software and social media platforms. Willingness to work flexible hours, including evenings and weekends, if necessary. Relocation to Greece is required; support with relocation may be provided. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The role involves managing user inquiries related to a social media platform and providing assistance in Polish. Representatives will address questions, resolve complaints, and document interactions in the CRM system.