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Polish Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation at Mercier Consultancy Group
Gdańsk, Pomeranian Voivodeship, Poland -
Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Polish Fluency, English Proficiency, Customer Service, Problem Solving, CRM Systems, Interpersonal Communication, Customer Support, Conflict Resolution

Industry

Business Consulting and Services

Description
Mercier Consultancy MD is seeking a Polish Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation support. This role presents an excellent opportunity for Polish speakers to engage in a rewarding customer service career within a dynamic and multicultural environment. Key Responsibilities Provide outstanding customer support and solutions to Polish-speaking clients through phone, email, and chat. Resolve customer inquiries efficiently, ensuring a high level of customer satisfaction. Maintain accurate documentation of customer interactions using CRM systems. Collaborate with internal teams to address and resolve complex customer issues. Stay informed about company products, services, and policies to deliver accurate information. Contribute to ongoing improvements in customer service processes and experience. Fluency in Polish (written and spoken) is mandatory; proficiency in English is an advantage. Experience in customer service, solutions, or related roles is preferred. Strong communication and interpersonal skills. Excellent problem-solving abilities and a customer-focused approach. Ability to work effectively in a team and fast-paced environment. Willingness to relocate to Sofia with paid relocation support. Adaptability and openness to working in a multicultural setting. Competitive Monthly Salary Monthly Performance Bonus Relocation Package Fully Paid Training Health Insurance And Much More...
Responsibilities
Provide high-quality customer support to Polish-speaking clients via phone, email, and chat. Resolve inquiries efficiently and maintain accurate documentation within CRM systems.