START EVERY CLIENT JOURNEY ON THE RIGHT NOTE

At Optimal Solicitors we combine a welcoming, people-first culture with truly first-class customer service. Every day our First Response team is the front door for new personal-injury, family-law and civil-litigation enquiries from the UK’s Polish community and beyond. If you love talking to people, thrive in a busy call-centre / reception setting and want to build your future in a modern law firm, we’d love to hear from you.

SKILLS / QUALIFICATIONS

• Excellent typing, communication and organisational skills
• Personable, friendly manner and genuine enjoyment of speaking with people
• Computer-literate with a keen eye for detail; able to work calmly as part of a team under pressure
• Availability to work a rotating shift pattern 08:00-18:00, Monday–Friday

Working as part of our First Response team, your main duties will include:

• Handling incoming calls from clients and third parties in Polish and English
• Dealing with client instructions efficiently and taking personal responsibility for each enquiry through to a satisfactory conclusion
• Obtaining and verifying contact details and case information with speed and accuracy
• Transferring calls or booking call-backs with the relevant legal department
• Provide occasional front-of-house cover and admin support when necessary.