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Polish Speaking Travel Support Advisor - Work In Sofia - Paid Relocation at Mercier Consultancy MD

, , Poland -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Polish Fluency, Customer Service, Travel Support, Communication, Interpersonal Skills, Problem Solving, Multitasking, CRM Systems, Travel Booking

Industry

Business Consulting and Services

Description

Join Mercier Consultancy MD as a Polish Speaking Travel Support Advisor in Sofia, Bulgaria, and enjoy a paid relocation! We are looking for dedicated individuals with a passion for travel and customer service. In this role, you will be the primary point of contact for our Polish-speaking clients, helping them navigate their travel needs and ensuring an exceptional customer experience. Key Responsibilities Assist Polish-speaking clients with travel inquiries through various communication channels, including phone, email, and chat. Manage bookings, modifications, and cancellations efficiently while maintaining high accuracy. Provide tailored travel recommendations that align with client preferences and desires. Address and resolve customer complaints effectively to ensure satisfaction. Document and keep records of client interactions and support requests within our CRM system. Keep up-to-date with travel industry trends and company services to provide informed advice to clients. Fluency in Polish (both written and spoken) is essential; English proficiency is a plus. Prior experience in customer service or travel support is highly desirable. Excellent communication and interpersonal skills, with a strong focus on customer satisfaction. Capability to handle multiple tasks and inquiries in a fast-paced environment. Familiarity with CRM systems and travel booking platforms is advantageous. Willing to relocate to Sofia, Bulgaria, with all relocation expenses covered. A friendly, approachable demeanor with a strong desire to assist clients with their travel journeys. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Monthly Performance Bonus Health Insurance Monthly accommodation bonus And Much More ...

Responsibilities

The advisor will serve as the main contact for Polish-speaking clients, assisting them with travel inquiries via phone, email, and chat, and managing bookings, modifications, and cancellations accurately. They must also provide tailored travel recommendations and effectively resolve customer complaints while documenting all interactions in the CRM.