Thames Water is looking for a Pollution Co-ordinator to join us on a permanent basis. As a Pollution Co-ordinator working in the Waste System Operations Control Room, you will be responsible for protecting our customers from flooding and the local environment from pollution by ensuring both urgent and proactive field responses to potential issues identified on our wastewater systems. The increasing introduction of new smart tools will allow you to increase your proactive approach to your work in the future.

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

• Working in Thames Waters Wastewater Control Room, which is co-located with the Clean Water Control Room, Operational Customer Centre, and our Logistics Control Centre.
• Assessing incoming information from e-mails, phone calls, direct messaging, and the control room systems to ensure risks are identified and responded to in priority order and high-consequence risks are escalated to the incident team as soon as possible.
• Desktop risk assessments to understand pollution risk for reported potential pollutions from both clean water sites and wastewater sites, and their associated piped and sewer networks.
• Understanding the sewage pumping station and sewage treatment work performance.
• Arranging urgent field responses
• You will coordinate multiple pollution responses to ensure that pollution impact is ideally prevented, or minimised, and pollution recovery is achieved as soon as possible.
• Providing notifications and updates to the Environmental Agency and Natural England
• Accurate logging of the information received, and the decisions and actions taken.
• Other ad hoc duties as and when required.