POM Operations Manager at Adobe Care And Wellness LLC

, , Tunisia -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Healthcare Data Analysis, Quality Improvement, Clinical Operations Oversight, Communication Skills, Relationship Management, Conflict Resolution, Organizational Skills, Time Management, Decision-Making, EHR Systems, Remote Monitoring Technologies, Regulatory Frameworks, HIPAA Compliance, Team Leadership, Process Improvement, Stakeholder Engagement

Industry

Hospitals and Health Care

Description

ABOUT ADOBE Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 committed to positively impacting the lives we touch. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized the last two years as one of “America's Fastest-Growing Private Companies” by Inc. 5000 and has earned a "Best Places to Work" award from the Phoenix Business Journal four years in a row. As one of the country's few fully integrated healthcare providers, APH offers a range of services which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. APH offers customized services for Medicaid, Medicare, and the ACA/Marketplace lines of business.  POSITION PURPOSE The Population Outcomes Management (POM) Operations Manager plays a vital role in ensuring effective coordination, oversight, and optimization of programs designed to improve patient outcomes in population health management. This role supports the strategic execution of initiatives related to Population Outcome Management. The POM Operations Manager will be responsible for overseeing day-to-day operational functions, aligning cross-functional teams, and ensuring adherence to established performance metrics, regulatory requirements, and best practices. This individual will serve as a bridge between clinical, operational, and technology teams, ensuring that patient-centered care is delivered efficiently and consistently, while driving measurable improvements in population health outcomes. This position works collaboratively with clinical leadership, quality teams, IT, and external stakeholders to strengthen population health initiatives. DUTIES & RESPONSIBILITIES Program Operations & Oversight * Oversee the daily operations of POM programs, ensuring that patient engagement, care coordination, and follow-up processes are effectively implemented. * Monitor operational workflows for population-based and respiratory care programs to ensure compliance with clinical protocols and organizational goals. * Support the design, implementation, and ongoing refinement of outcome-based interventions for patients with chronic and complex respiratory conditions. Performance Monitoring & Reporting * Track, analyze, and report on key performance indicators (KPIs) tied to population outcomes, patient satisfaction, readmission rates, and clinical improvement measures. * Develop dashboards and regular operational reports to present to senior leadership, highlighting program effectiveness and opportunities for improvement. * Ensure alignment with payer and regulatory reporting requirements. Quality & Compliance * Partner with Quality and Compliance leadership to maintain adherence to evidence-based practices, accreditation standards, and risk mitigation strategies. * Lead internal reviews and audits to ensure programs meet quality, compliance, and outcome objectives. * Support quality improvement initiatives focused on reducing care variation and optimizing resource utilization. Team Leadership & Collaboration * Manage a team of coordinators, analysts, or support staff within POM operations, providing coaching, mentorship, and ongoing development. * Collaborate with clinical providers, IT teams, case managers, and external partners to streamline patient care pathways and ensure effective communication. * Cultivate a culture of accountability, innovation, and patient-centered excellence. Process Improvement & Innovation * Identify operational inefficiencies and implement process improvement initiatives to enhance care delivery and patient engagement. * Contribute to strategic planning and resource allocation for new and existing POM initiatives. Stakeholder Engagement * Act as a liaison between leadership, payers, and community partners to advance POM goals. * Provide operational input into payer contract negotiations related to outcomes-based measures. * Represent the organization in external committees, forums, or collaborative networks focused on population health improvement. SKILLS & QUALIFICATIONS * Five (5+) years of experience in respiratory care or healthcare environments. * Three (3+) years in a leadership or program management role strongly preferred. * Proven track record in utilization management, quality improvement, and clinical operations oversight. * Proficiency in healthcare data analysis, reporting, and outcomes measurement tools. * Familiarity with EHR systems, remote monitoring platforms, and population health management technologies. * Exceptional communication, relationship management, and conflict resolution skills. * Strong organizational, time management, and decision-making abilities with a capacity to manage multiple concurrent priorities. * Exceptional communication, interpersonal, and relationship-building skills, with the ability to collaborate across clinical and administrative teams. * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and capable of working with electronic health records (EHR) and remote monitoring technologies. * Strong organizational skills with the ability to meet deadlines, prioritize tasks, and adapt to changing demands. * Knowledge of regulatory frameworks and HIPAA-compliant data handling practices. * Reliable transportation for patient visits. EDUCATION, LICENSES, & CERTIFICATION * Associate’s degree in healthcare administration, respiratory therapy, or related field required. * Bachelor’s degree in healthcare administration, respiratory therapy, or related field preferred. * Graduate of an approved American Medical Association (AMA)-accredited school for respiratory care by the Commission on Accreditation for Respiratory Care (CoARC). * Current, active, and unencumbered state licensure as a certified respiratory therapist, registered respiratory therapist, or respiratory care practitioner (CRT/RRT/RCP) from the National Board for Respiratory Care (NBRC). * Valid and unrestricted driver’s license. * Proof of current auto insurance coverage. BENEFITS & TOTAL REWARDS * Paid Orientation and Training * Insurance – Medical, Dental, Vision, and Life * 401k Plan – 3% match * Employee Assistance Program * Tuition Reimbursement * Continued Education Support * Mileage Reimbursement (if applicable) * Referral Bonuses * Paid Holidays (9 days) * Paid Time Off (20 days) * Paid Volunteer Hours  CHARACTER & COMPETENCIES * Courage – To have the courage to the right thing at the right time. * Ownership – To take ownership of every issue you touch. * Respect – To respect yourself, co-workers, and for those whom you care. * Excellence – To be excellent in all that you do. * Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. * Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values. * Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. * Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. * Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. * Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. * Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. * Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. * Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. PHYSICAL DEMANDS & WORK ENVIRONMENT * Frequently required to travel, up to 90 minutes one-way. * Occasionally required to stand. * Occasionally required to walk. * Continually required to sit. * Occasionally required to climb, balance, bend, stoop, kneel, or crawl. * Continually required to talk or hear. * While performing the duties of this job, the noise level in the work environment is usually moderate. * May occasionally lift and/or move more than 30 pounds. * Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing. EQUAL EMPLOYMENT OPPORTUNITY APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities

The POM Operations Manager oversees daily operations of POM programs, ensuring effective patient engagement and care coordination. This role also involves monitoring performance metrics and collaborating with various teams to enhance population health outcomes.