Pool and Spa Service Technician
A career with Poolwerx Camberwell brings you all the opportunities that come with working for a successful, established brand. And you also get the real connection, energy and team spirit of a growing, local, family-owned big, small business.
Every day, our proud, hard-working team grows their skills and careers while building the business - one of the largest and fastest-growing businesses in the Poolwerx Network.
And with every client served and every problem solved, we’re creating backyard memories for families and communities everywhere.
More than just a Job
We are looking for a dynamic and experienced individual to manage our business operations and lead our team and deliver exceptional service to our clients. In this role, you’ll drive the day-to-day client engagement through the successful leadership and direction of the Pool & Spa Technicians. You will be passionate about the pool industry and an expert in your field. Strong internal and external stakeholder engagement is imperative for the success of this role.
As our Scheduling Manager & Office Co-ordinator, here’s what you’ll achieve:
Schedule & organize jobs, manage schedules, and coordinate business operations. You’ll assign duties, and manage swimming pool technicians daily & weekly job schedules.
Coordinate the repair of client equipment promptly and within the service standards
Offer comprehensive operational support to technicians in the field, ensuring they have the resources, eqipment and assistance needed to meet their daily tasks and succeed
Coordinate the service team, providing continuous support and guidance
In conjunction with the Service Manager, coordinate mobile teams’ training requirements

Staff recruitment
Coordinating tech training
Scheduling van (vehicle fleet) maintenance
Managing supplier payments
Weekly timesheet reporting
Identify system process and workflow opportunities and implement changes to minimise the percentage of service tasks not completed
Review internal task notes/photos and recommendations made by Technicians and prepare and email client quotes daily
Demonstrate a high level of client focus and deal with issues promptly, finding a client-led solution
Maintain a solid working knowledge of industry regulations and legislation, ensuring the company’s policies are adhered to
Work closely with clients to determine their requirements, provide estimates, and assist with scheduling jobs
Ensure consistent client satisfaction through appropriate checks, resulting in repeat business and referrals & client confidence
Communicate with customers professionally, courteously in a timely manner to address any queries
Procure equipment and chemicals required for technician use, ensuring timely availability
Cultivate and manage relationships with suppliers to ensure smooth operations
Coordinate with team members and customers to communicate changes effectively
And finally, together with the whole team, you’ll help create backyard memories for local families and commercial partners through sparkling, clean, and chemically safe swimming pools
What You’ll Be
Skills Required - Excellent communication and IT Skills, proficiency in scheduling & accounting software, attention to detail, and multitasking abilities
You’ll need - A current unrestricted driver’s licence and to consent to a police clearance check if you don’t have one already
Customer-focused - and meticulous to meet the needs of our clients and team members & communicate well with our service technicians
Self-motivated - you possess and display a can-do attitude every time, you’ll love working autonomously and take pride in managing your own client base
Exceptional verbal and written communication skills - with the ability and desire to service clients to a very high standard – the client comes first
Able to work unsupervised – you thrive under pressure and manage competing priorities well
Keen to keep learning and growing – you don’t know it all yet and are not afraid to admit it
Punctual, reliable, courteous and trustworthy – the non-negotiables come naturally to you – you’re the same person at home as you are at work
This is a senior role in our company - it sits firmly at the crossroads of the team, the client and the business. The role is best suited for someone who -
currently works in a similar service position within the pool industry and is looking to step up, be challenged and make a difference
works in the field as a Pool and Spa Technician with significant residential and commercial experience and is looking to come off the road and add value via the back office
works within a logistices environement and can bring their extensive knowledge and expertise to the team and client base
Most importantly, this role needs someone who loves helping people