Pool Host/Hostess - Regent Santa Monica Beach at IHG Career

Santa Monica, California, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

33.15

Posted On

14 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest service, Communication, Interpersonal skills, Reservation systems, Hospitality, Customer service, Professionalism, Teamwork, Computer skills, Menu knowledge, Conflict resolution, Attention to detail, Time management, Safety compliance

Industry

Hospitality

Description

About Us: Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks. Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com Job Summary: As a Pool Host/Hostess you will be responsible for initial guest interaction at the door and escorting all hotel guests to appropriate seating at the pool. The ideal candidate is expected to embody the hospitality, charm, and professionalism of our resort. Duties include greeting & seating guests, answering phones, directing guests to the bar, and maintaining the flow of service throughout the pool. Must be pleasant, conscientious and professional with excellent hospitality instincts and drive to provide customer service. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service. A little bit about your day: Reporting to the Pool Manager, every day is different, but you’ll mostly: * Promote the Regent’s service philosophy and style through our people attributes. * Understand and perform job duties to the expectations of Regent Santa Monica Beach * Perform all side work applicable to assigned station. * Participate in Pre-Shift meetings and learn new menu items. * Welcome all guests and ensure they receive responsive, professional and gracious service. * Speak on the menu, specific food items, the wine list, or any other inquiries the guest may have. * Liaise with server and pool attendants to always ensure communication about wants and needs of guests. * Verify Guests, check them into loungers or cabanas and assist guests into their seats. * Exceptional communication and interpersonal skills with a focus on delivering impeccable guest service. * Knowledgeable of all activities at the pool and the resort. * Assists the Pool attendants with daily delivery of surprise and delights to guests. * Maintains cleanliness of restaurant entrance. * Responsible for maintaining the cleanliness of all menus. * Posts daily floorplans * Stocking supplies at the host stand * Assist Pool team with keeping clean towels stocked as needed * Assist Pool team with ensuring dirty towels are returned to proper location as needed * Maintain a clean, safe environment all times * Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant employees and guests. * Must be able to speak, read, write and understand the primary language(s) used in the workplace. * Must be able to read and write to facilitate the communication process. * Must have at least 1 year experience in a food and beverage operation, luxury hotel and or fine dining experience a plus * Requires good communication skills, both verbal and written. * Must possess basic computer skills. * Must be familiar with RESY, Seven Rooms and Open Table or similar reservation system * Must be able to exert well-paced ability in limited space * Must be able to must be able to exert well-paced ability to maneuver between functions occurring simultaneously * Flexible schedule, able to work evenings, weekends, and holidays What we need from you: * Must be able to speak, read, write and understand the primary language(s) used in the workplace. * Must be able to read and write to facilitate the communication process. * Must have at least 1 year experience in a food and beverage operation, luxury hotel and or fine dining experience a plus * Requires good communication skills, both verbal and written. * Must possess basic computer skills. * Must be familiar with RESY, Seven Rooms and Open Table or similar reservation system * Must be able to exert well-paced ability in limited space * Must be able to must be able to exert well-paced ability to maneuver between functions occurring simultaneously * Flexible schedule, able to work evenings, weekends, and holidays What you can expect from us: The hourly pay rate for this role is $26.52 to $33.15. This rate is only applicable for jobs to be performed at Regent Santa Monica Beach. IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Guests have made grand entrances through the doors of Regent® Hotels & Resorts for nearly half a century. Born in 1970, our collection of modern hotels and resorts are home to stays both serene and sensational. The type of experiences that elevate above the noise and charm for even the most seasoned of travellers. An invitation to life’s most scenic moments. We are the legendary innovative luxury brand, reimagining modern hospitality by sparking fresh perspectives across hand selected hotels and resorts. Regent colleagues are gracious hosts, with emboldened spirit and dynamic as they provide meaningful moments to deliver the greatest of the guest experiences.

Responsibilities

The Pool Host/Hostess is responsible for greeting and seating guests, managing reservations, and ensuring a seamless service flow at the pool area. They also coordinate with servers and attendants to maintain cleanliness and provide exceptional guest experiences.