Pool Host or Hostess at Rancho Valencia Resort & Spa

Rancho Santa Fe, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Greeting, Escorting, Table Assignment, Phone Etiquette, Reservation Management, Anticipating Needs, Prompt Response, Sanitation, Organization, Safety Compliance, Guest Relations, Local Knowledge, Teamwork, Quick Movement, Detail Focus, Following Directions

Industry

Hospitality

Description

Description JOB DESCRIPTION Position Title: Pool Host/Hostess Location: Rancho Santa Fe Department: Pool Service FLSA Status: Non-Exempt Reports To: Pool Manager Revised Date: SUMMARY Serve as consistent point of contact for Rein Bar. Courteously greets and escorts guests to assigned tables and assist in seating, ensuring existing standards of service. Answering phone calls as necessary with the highest level of professional language in a calm, clear and concise manner. Make, change and maintain restaurant reservations as necessary ESSENTIAL FUNCTIONS Anticipate guests’ needs, respond promptly and acknowledge all guests. Warmly greet guests immediately upon entering. Seat guests as assigned and distribute appropriate menu. Answer phone calls; provide accurate and detailed information regarding restaurant/resort operation. Monitor and maintain cleanliness, sanitation and organization of all service areas in accordance with departmental procedures. Work quickly and safely at all times. Maintain and comply with all departmental policies/service procedures. Maintain positive guest relations at all times. Be familiar with hotel services/features and local attractions/activities to respond to guest inquiries accurately. Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements. Participate in and support hotel efforts towards community service, sustainability and environmental initiatives. Perform other duties as directed, developed or assigned. QUALIFICATIONS Required · 6 – 24 months current experience as host/greeter in up-scale restaurant environment. · Valid San Diego County Food Handlers Card · Ability to communicate in English with vendors, guests and staff, to their understanding Desirable · 12 months’ experience as busperson · Previous Culinary experience. · High school graduate or Ged-equivalent. · Certification of previous training in liquor, wine and food service. · Certification in alcohol awareness program · Certification in CPR. Requirements SKILLS Required · Ability to anticipate and understand guests’ needs. · Ability to move quickly and safely through workspace. · Ability to focus attention on service details. · Ability to follow directions thoroughly. · Ability to work cohesively with co-workers as part of a team. PHYSICAL DEMANDS 1. Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property. 2. Constant need to perform the following physical activities: grasping, turning, finger dexterity. 3. Occasional need to stand for long periods of time. 4. Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally. 5. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach. 6. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

Responsibilities

The Pool Host/Hostess serves as the primary point of contact for the Rein Bar, courteously greeting and escorting guests to assigned tables while managing reservations and answering phone calls professionally. Essential functions include anticipating guest needs, maintaining cleanliness of service areas, and ensuring compliance with all departmental policies and safety procedures.