Pool Manager
A Pool Manager is responsible for the day-to-day operations of a specific area or department within a business. His role is crucial in ensuring energetic operations, guest satisfaction, and employee performance.

GUEST EXPERIENCES

• Lead your team to deliver exceptional guest experiences, providing authentic personalized service and in-depth product knowledge;
• Run the operations efficiently, making sure guest receive a friendly welcome on arrival, ensure a smooth sunbeds rotation. ensuring high-quality, well-presented food and drinks are delivered promptly and accurately;
• Develop great guest relationships, recognizing returning guest and their preferences to improve loyalty;
• Carry out guest satisfaction checks, taking quick action to improve service and resolve complaints, supporting your team where needed;
• Enhance the pool’s image through online reputation, driving positive reviews on key platforms (e.g. TripAdvisor, Google Reviews, exc.);
• Work closely with collateral venues in order to increase communication and operations. Being in charge of event, and planning them according to business and rota;
• Monitor music and entertainment to create an attractive atmosphere that supports the pool’s concept.

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in team