ABOUT US

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soar above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who is positive, adaptable, and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

JOB SUMMARY

The Pool Operations Manager is responsible for supervising daily pool and recreation operations, ensuring safety, cleanliness, and service excellence, while also overseeing the food and beverage program for the pool areas. This role supports the Director of Food & Beverage to drive guest satisfaction, maximize revenue opportunities, and deliver consistent service in alignment with Westin standards. The manager provides leadership to pool staff, F&B team members, and vendors, ensuring compliance with safety, service, and financial objectives.

EDUCATION & EXPERIENCE

• High school diploma/GED and 3 years of experience in hospitality, food & beverage, recreation, or related fieldOR
• 2-year degree in Hospitality, Business, Recreation, or related field and 1+ years of related experience

GUEST EXPERIENCE

• Anticipate guest needs and resolve service issues promptly and professionally.
• Model and reinforce Westin service culture, ensuring high visibility and approachability with guests.
• Coordinate with culinary and stewarding teams to ensure timely, high-quality food and beverage delivery.
• Plan and support group and guest activities, including events, wellness programs, and entertainment offerings.