ABOUT US

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soar above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re positive, adaptable, and intuitive, and have a genuine interest in the well-being of others around you, we invite you to discover how, at Westin, together we can rise.

POSITION SUMMARY

At The Westin Mission Hills Golf Resort, we are committed to empowering the well-being of our guests and providing exceptional service across all guest experiences—from dining to recreation. This combined role encompasses leadership in both Food & Beverage operations and Pool area supervision, ensuring seamless service, guest safety, and operational excellence.

EDUCATION:

• High school diploma or equivalent required; Bachelor’s degree preferred.

EXPERIENCE:

• Relevant hospitality/restaurant and/or recreation supervision experience required.
• Previous supervisory or team leadership role strongly preferred.

SKILLS & ABILITIES:

• Excellent communication skills, both verbal and written.
• Strong supervisory, organizational, and interpersonal skills.
• Knowledge of hotel operations and guest service best practices.
• Ability to speak, read, write, and understand the primary language(s) used in the workplace.
• Working knowledge of federal, state, and local labor, safety, and employment laws.
• Able to maintain a clean and organized work environment
• Adhere to the Westin Brand Style Guide.

PHYSICAL REQUIREMENTS:

• Ability to work both indoors and outdoors.
• Ability to walk, stand, and exert well-paced mobility for extended periods.
• Must be able to bend, stoop, squat, stretch, and lift up to 45 lbs regularly.

FOOD & BEVERAGE RELATED RESPONSIBILITIES

• Work side-by-side with Outlet Managers to ensure consistent delivery of high-quality service to recreation outlets.
• Engage directly with guests, demonstrating strong service skills and a vibrant, welcoming personality.
• Oversee department preparation and organization, including monitoring food and beverage stock.
• Ensure compliance with company policies and procedures.
• Motivate and lead team members to exceed guest expectations.
• Collaborate with management to address guest concerns and enhance service delivery.

POOL SUPERVISOR RESPONSIBILITIES

• Always maintain complete safety around pool areas.
• Monitor staff performance to ensure operational standards are met.
• Review flash reports and manage costs effectively.
• Maintain proper inventory levels for poolside services and amenities.
• Assist in retail sales (if applicable).
• Conduct and assist with guest activities in pool areas.
• Monitor the cleanliness and sanitation of the pool area.
• Enforce hotel safety standards and support guest service initiatives.
• Perform additional duties or projects as assigned by the Pool Ops Manager or F&B Director.