Pool Server at Spartan X

Driggs, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Food Service, Beverage Service, Upselling, POS System Operation, Order Taking, Table Maintenance, Allergy Awareness, Cash Handling, Communication, Team Work, Attention To Detail, Professionalism, Flexibility

Industry

Description

* Summary/Objective This position will welcome and provide members and their guests with an enjoyable summer food and beverage experience at the Watering Hole Restaurant located within the pool area. The Pool Server will suggest, recommend, sell and serve food and drinks in a professional manner while creating a sense of personalization and customization to guests. Essential Functions 1. Engage with members with warmth, kindness, and personalized attention. 2. Welcome members with a sincere and warm greeting as they enter the pool area. 3. Ensure that pool guests are promptly greeted with water and menus upon arrival at their seating area to provide an immediate and welcoming experience. 4. Recognize and anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of how busy it is and at any time of the day. 5. Ask about member preferences to gain a deeper understanding of their needs and desires. 6. Ensure that as member preferences are discovered, they are promptly updated in the POS system to provide a personalized and seamless experience for each member. 7. Maintain a positive attitude and foster a positive work environment by displaying a friendly, approachable demeanor even during busy or challenging situations. 8. Prioritize tableside service by proactively taking all food and beverage orders directly from members at their seats. Members should never have to approach the counter to place orders—attentive and efficient tableside service is the expectation. 9. Enhance sales by offering valuable suggestions, recommending menu items, skillfully upselling both non-alcoholic and alcoholic beverages, as well as food options to the guests. 10. Continuously circulate the pool deck to promptly clear tables, ensuring a clean and organized environment, while also anticipating guest needs by offering additional beverages before their current drink is finished. Proactive service is key to enhancing the overall guest experience. 11. Follow the steps of food and beverage service as outlined in the Training Manual. 12. Ensure that each open ticket is associated with the correct pool table or chair so that support staff can help run the food properly. 13. Prepare the Watering Hole according to the opening checklist before the start of service. 14. Use the IPAD POS system to ring orders, manage guest checks, accept different types of payment, and make change. 15. Set up and break down for Food and Beverage Events, including chairs, tables, glassware, and other tabletop wares. 16. Responsible for thorough opening and closing procedures for service staff, including completion of side work tasks. 17. Demonstrate flexibility by willingly taking on different roles and responsibilities based on business needs, ensuring a smooth operation during peak hours. 18. Check identification of members to ensure they are of legal age to consume alcoholic beverages. Refuse service in a polite manner to members who are not of legal age. 19. Ensure the highest level of caution and safety measures are strictly adhered to for allergies, in accordance with the procedures outlined in the training manual. 20. Clear tables and pool chairs in accordance with established standards during service. 21. Promptly clear pool area & tables, ensuring they are wiped before attending to any back-of-house side work. 22. Ensure the pool deck and back-of-house areas remain clean and well-organized. 23. Ensure proper care and cleanliness of serving equipment. Do not grab glassware by the rim of the glass. 24. Ensure that all food and beverage items are correctly stored, labeled, dated, and rotated to prevent health or safety hazards. Take precautions against spoilage. 25. Collaborate as a team and effectively communicate with management to fulfill and address any issues or needs requested by members and associates. 26. Inform the manager of all guest comments and complaints. 27. Capability to interact with customers effectively while proficiently managing side work duties such as delivering drinks, serving food, and polishing glassware, among other responsibilities. 28. Possess comprehensive knowledge about all departmental functions and the daily operations of the club, including events and operating hours. 29. Maintain complete knowledge of all menu items, preparation methods/times, ingredients, and quality standards, including taste, appearance, texture, serving temperature, portion size, garnish, and presentation. 30. Capability to handle a minimum of 3 heavy plates and transport fully loaded beverage trays containing various cocktails and other service-related items throughout the service period. 31. Adhere to all property and department policies and procedures. Marginal Functions 1. Ability to recall member names. 2. Treat all members in a manner to ensure their complete satisfaction. 3. Strive to exceed members’ expectations. 4. Report to work in a neat and clean uniform with well-groomed hair and personal hygiene. Competencies 1. Attention to Detail 2. Passion for Service 3. Professionalism 4. Integrity and Ethical Behavior 5. Communication 6. Team Work Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This position operates in an indoor and outdoor restaurant setting. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns. Frequent hand washing is required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 50 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Sitting _____% Kneeling _____% Lifting 50% Climbing _____% Standing 100% Stooping 20% Reaching 50% Pushing 5% Bending 25% Pulling 5% Carrying 50% _____% Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are typically daily from 11-6 PM and may be adjusted for business needs. Ability to work weekends, holidays, days, and nights with flexible hours. Schedule is subject to change, and applicants must be flexible with schedule adjustments. Travel No travel is expected for this position. Required Education and Experience A high school diploma or equivalent. Previous restaurant experience required. Preferred Education and Experience * Understanding of basic cocktails and/or bartending experience is preferred. * Prior experience in a restaurant fine dining or refined service position preferred. Additional Eligibility Qualifications Must be fluent in English speaking, reading and writing. Work Authorization Must have valid work authorization to work in the United States for I-9 form purposes. AAP/EEO Statement Driggs Management, Inc, or affiliate of Driggs Management, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. Due to the seasonal nature of this business, you may be asked to perform duties outside of your normal job description.

Responsibilities

This role involves providing members and guests with an enjoyable summer food and beverage experience at the pool area restaurant by suggesting, recommending, selling, and serving food and drinks professionally. Key duties include engaging guests warmly, anticipating needs, maintaining cleanliness, processing orders via an IPAD POS system, and adhering strictly to service standards and safety protocols.