EXPERIENCE, QUALIFICATIONS AND SKILLS

· A minimum of 2 years’ experience in onsite swimming pool service and/or maintenance
· Excellent understanding of swimming pool water chemistry and filtration systems
· Current manual driver’s license with a clean driving record
· Strong customer focus and a history of building a customer base
· Strong communication and training skills
· Excellent presentation and customer service skills
Job Types: Full-time, Part-time, Casual
Pay: $45,727.52 – $83,014.39 per year
Expected hours: No less than 25 per week

Work Authorisation:

• Australia (Preferred)

Work Location: In perso

KEY RESPONSIBILITIES & DUTIES

Some of the key responsibilities and duties include, without limitation:

POOL TECHICIAN DUTIES

1. Performing onsite service as required including maintenance tasks, water testing and balancing, repair work and installation of equipment.
2. Providing quotations for services and equipment including installation of items such as pumps, chlorinators, filters and pool blankets.
3. Providing technical advice and assistance to consumers with relation to pool maintenance and care.
4. Assisting other store staff with development of knowledge in the swimming pool sector of the business.
5. Conducting water tests and assisting store customers with product selection when not required onsite.
6. Inventory management, maintenance and cleaning of pool service vehicle.
7. Other tasks as directed.

RETAIL SALES DUTIES

1. Serve customers courteously and efficiently ensuring the highest level of customer service standards are met at all times.
2. Assisting customers to find the goods and products they are looking for.
3. Assisting customers through answering queries and providing guidance and advice on product selection.
4. Achieving sales and gross profit targets as set by the Store Manager.
5. Engage with all customers in requesting and collecting their email address as a Mailing List subscriber.
6. Operating the Point of Sale system efficiently and effectively, ensuring that all revenue is correctly recorded.
7. Stocking shelves and displaying product in accordance with planograms and to our Merchandising Standards.
8. Ticketing items within the store in accordance with the Merchandising Standards.
9. Reporting discrepancies and problems to the Store Manager or Assistant Store Manager.
10. Start and End of day register balancing/counting.
11. Managing customer refunds in accordance with our Refund Policy and approval process with Store Manager or Assistant Store Manager.
12. Follow and complete housekeeping tasks as listed on the Daily and Weekly Action Lists.
13. Deal with customer complaints to achieve a resolution with support from Store Manager or Assistant Store Manager.
14. Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
15. Receiving and storing stock deliveries as required.
16. Other tasks and duties as directed