Company Description
Pullman Adelaide represents one of Accor Hotel’s most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none!
Job Description

REQUIREMENTS:

• Previous Guest Service Agent/Porter/Valet experience in a hospitality environment preferable but not essential.
• Excellent communication skills and a strong attention to detail.
• An understanding of the region, our competitors and suppliers is desirable.
• A passion for customer service along with a strong desire to achieve goals and targets.
• Flexibility with regards to shifts, ability to work rotating rosters including mornings, nights & weekend shifts.
• Computer literate. Opera PMS experience is an advantage, however not essential
• Impeccable grooming and presentation
• Excellent phone manner and organisation skills
• Full, clean and current Australian driver license with the confidence to drive both manual and auto vehicles is a must.
  Additional Information

• Provide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously.
• Participate in training and development programs to enhance skills and capabilities.
• Promote Accor Loyalty programs
• Recognizes Loyalty members as Royalty!
• Promote and up-sell hotel facilities through strong product knowledge.
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality and the issuing of room keys.
• Maintain procedures in relation to credit and cash transactions and accounting documentation.
• Attend to guest requests efficiently and effectively, constantly striving to provide Total Guest Satisfaction.
• Guest services: Valet parking, assistance with luggage, booking activities
  Qualifications