Porter and Overnight Porter - InterContinental Brisbane at IHG Career

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Valet Service, Luggage Assistance, Communication Skills, Professional Demeanor, Proactive Attitude, Attention To Detail, Team Support, Security Checks, Transportation Organization, Heavy Lifting, Long Periods Standing, Customer Interaction, Problem Solving, Time Management, Cleanliness Monitoring

Industry

Hospitality

Description

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane has just opened to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike. We are looking for a well-rounded daytime Porter and Overnight Porter to join our Concierge team. Porter (Daytime) Your Day to Day Kicking off truly memorable guest experiences with the warmest of welcomes Assisting guests with luggage, organising transportation, valet parking and fulfilling a variety of other needs the guests may have Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations Completing other ad-hoc duties as requested to assist the front office team to fulfilling guest needs What We Need from You: Prior experience in valet, bell service, or front office roles in a luxury hotel environment preferred Valid open driver’s license (ability to drive automatic and manual vehicles) Impeccable grooming and a polished, professional demeanor Excellent communication and guest service skills Able to lift heavy luggage and stand/walk for long periods A proactive attitude and ability to remain composed and courteous overnight Availability to work across a 7 day roster Overnight Porter (Shift Hours 22:30 - 06:30) Your Day To Day As an Overnight Porter, you’ll be a key figure in our overnight operations, offering seamless valet service, luggage assistance, and support to our Night Audit and Front Office teams. You are the first and last impression for late-night and early-morning guests—and your professionalism and attention to detail will help deliver the exceptional InterContinental experience. Greet late-arriving guests with warmth, professionalism, and discretion Provide valet parking service for arriving and departing guests (valid license required) Assist guests with luggage, deliveries, or room transfers Support the Night Audit and Front Desk teams with guest requests, room drops, and coordination Monitor the front drive and lobby area for cleanliness, order, and guest needs Conduct property walkthroughs and assist with security checks during overnight hours Communicate effectively with other departments to ensure a smooth guest journey What We Need From You Prior experience in valet, bell service, or front office roles in a luxury hotel environment preferred Valid open driver’s license (ability to drive automatic and manual vehicles) Impeccable grooming and a polished, professional demeanor Excellent communication and guest service skills Able to lift heavy luggage and stand/walk for long periods A proactive attitude and ability to remain composed and courteous overnight Availability to work overnight across a 7 day roster What we offer You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey: Free meals on shift Laundered uniform supplied Paid birthday leave - hip hip hooray! Proactive paid wellness and mental health days Some of the best colleague discounts across our IHG Hotels for accommodation A massive colleague discounts platform for all your favourite brands and retailers Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG. What You Can Expect From Us Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve – in return we’ll reward all your hard work with a great salary and benefits – including accommodation, package benefits, great room discount and superb training. We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.

Responsibilities

The Porters will provide exceptional guest experiences by assisting with luggage, transportation, and various guest needs. They will also support the front office team and ensure a welcoming atmosphere for guests.