Porter & Club Lounge Attendant - Front Office (Multiple Positions) at IHG Career

Hobart, Tasmania, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Teamwork, Valet Parking, Food & Beverage Service, Guest Interaction, Problem Solving, Attention To Detail, Flexibility, Hospitality, Guest Preferences, Check-In, Check-Out, Rapport Building, Insights Sharing, Manual Handling

Industry

Hospitality

Description

Located in the city centre, Crowne Plaza Hobart connects its visitors, business or leisure, to the heart of Tasmania. A warm welcome to Tasmania’s capital, our contemporary hotel offers well thought out spaces to connect and recharge with modern rooms designed to ensure our guests rest and relax while making the most of their stay. Crowne Plaza Hobart offers 241 guest rooms and has a range of spaces from ballrooms to the boardroom, a 24-hour business centre, and is only moments away from Salamanca Place and Constitution Dock. What is the job? At Crowne Plaza Hobart, every moment matters. From the instant our guests arrive to the time they say farewell, our team creates warm, memorable, truly hospitable experiences. We are now seeking enthusiastic, guest‑focused individuals to join our Front Office team as Part-Time Porters and Part-Time Club Lounge Attendants. If you love connecting with people, supporting your teammates, and delivering polished, memorable service – we’d love to meet you. Porter Your day to day As a Porter, you’re often the very first impression of the hotel. You’ll welcome guests with warmth, assist with luggage, provide valet parking and offer directions or support as needed. You help set the tone for the entire stay with professional, efficient and friendly service. Provide warm welcomes and sincere farewells to all guests. Assist with luggage and escort guests to their rooms. Support valet parking operations safely and efficiently. Maintain a clean and polished lobby environment. Recognise guest preferences and help action guest feedback promptly. Respond to requests quickly and professionally. Uphold IHG policies, WH&S standards and hotel procedures. What we need from you Ability to safely lift, carry and move guest luggage (up to 23kg) in line with manual‑handling guidelines. Strong communication and customer service skills. Flexibility to work rostered shifts including nights/weekends. Confidence in guest interaction and a welcoming demeanor. Valid Tasmanian Driver’s Licence (or transferrable interstate/overseas). Automatic-only is acceptable, manual preferred for full valet capability. RSA – valid in Tasmania (preferred). Based in Hobart. Will consider applicants looking to relocate from other states. Club Lounge Attendant Your day to day As a Club Lounge Attendant, you’ll deliver elevated service to our VIP and IHG One Rewards elite guests. You’ll curate personalised experiences, host Food & Beverage service in our exclusive lounge on the top floor and share insider tips on Hobart to enhance each guest’s stay. Create a genuine, personalised welcome for VIP guests. Assist with check-ins, check-outs and guest account queries. Host Food & Beverage service including breakfast, canapés and drinks. Build rapport with guests, tour operators and internal teams. Share insights on Hobart attractions, history and experiences. Support guest enquiries and action feedback to ensure exceptional stays. Maintain the lounge environment and ensure all service areas are fully stocked. Uphold IHG policies, WH&S standards and hotel procedures. What we need from you Previous experience in Food & Beverage or Guest Services (essential). Opera PMS knowledge (preferred). Qualifications in Hotel Management and/or Food & Beverage are highly regarded. Excellent communication skills and high service standards. Bilingual or multilingual language skills are advantageous. Flexibility to work rostered shifts including nights/weekends. Ability to work in a fast-paced and guest focused environment. RSA – valid in Tasmania. Based in Hobart. Will consider applicants looking to relocate from other states. What you can expect from us We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey. Free staff meal on shift. Full uniform provided, laundered in-house. Paid birthday leave in addition to your annual leave. Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills. You have the opportunity to fast track your career with a growing global company. Popular hotel perks and discounts on the retail platform. Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage! Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. So, join us and you will become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza

Responsibilities

Porters welcome guests, assist with luggage, and maintain a clean lobby environment. Club Lounge Attendants provide elevated service to VIP guests, host Food & Beverage service, and share insights about local attractions.