Porter | Concierge - Full Time at Accor

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

60.93

Posted On

01 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Time Management, Problem Solving, Resilience, Valet Parking, Luggage Handling, Guest Relations, Attention To Detail

Industry

Hospitality

Description

Company Description At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry. Who we are… A sanctuary of style located on the doorstep to Chadstone – The Fashion Capital, the Hotel Chadstone Melbourne MGallery provides guests with the perfect luxury escape that is unique and without comparison. Five star luxury and glamour creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay. Job Description As a Porter / Concierge, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - luggage assistance, valet parking and responding to guest requests - whilst at the same time, creating stories that stay. Be the first point of contact and greet guests with a warm welcome every time Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously Share your knowledge and passion for Melbourne with visitors to our city Be the "face" of our hotel Welcome our guests and make them feel special Assist guests with general enquiries and luggage requests Valet parking of cars General Porter duties as required Hourly Pay rates: Mon to Fri: $27.08 (+ $2.95 evening loading after 7pm) Saturday: $33.85 Sunday: $40.62 Public Holidays: $60.93 Plus: Guaranteed weekly hours Annual leave entitlements Sick leave entitlements What we can offer you: A fun work environment where your job is simply to make people happy! A genuine sense of community… our team is one big family Share your love of Melbourne! Our guests want your insider-knowledge on what to experience when they visit our great city Develop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience! If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, Accor Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day Qualifications What we're looking for... Victorian full drivers license is essential An energetic, team-focused and can-do attitude Enthusiasm to connect with guests and to hear their story Exceptional communication skills both written and verbal Excellent attention to detail The ability to work across a 7 day roster - evenings, mornings and weekends Additional Information What’s in it for you Great benefits - worldwide accommodation and food & beverage discounts from you first day, Chadstone shopping centre discounts (at selected stores), free nights’ accommodation on your anniversary with Accor, free & confidential employee assistance program, discounted health insurance Live in Melbourne's South-East? Work close to home and avoid the CBD Endless learning & career development opportunities with Australia's largest hospitality group – Accor Be part of a dynamic hotel environment with a supportive and fun team Apply now to begin your journey with Hotel Chadstone Melbourne MGallery, we look forward to receiving your application. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Act as the first point of contact for guests, managing arrivals, departures, and luggage assistance. Provide exceptional service by anticipating guest needs and offering local knowledge of Melbourne.