Portfolio Account Manager, Global Strategic Accounts at PayPal

San Jose, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Client Success, Sales, E-commerce, Merchant Services, Payment Solutions, Fintech Products, Strategic Relationships, Data Analysis, Business Reviews, Customer Satisfaction, Collaboration, Communication, Negotiation, CRM Tools, Market Trends

Industry

Software Development

Description

Manage day-to-day operational merchant relationships, addressing questions and involving support as needed. Support Account Manager with operational and administrative tasks to ensure account success. Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration. Drive net new business prospecting and support Account Manager's prospecting efforts. Monitor account health, adoption, and customer satisfaction through feedback and usage tracking. 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. 7+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention. A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products as a strong advantage. Proven success managing high-value accounts, delivering strategic account plans, business reviews, and achieving sales goals through retention, upsell, and cross-sell efforts. Analytical and strategic thinker with a proven ability to manipulate data, identify growth opportunities, address complex challenges, and deliver measurable business results. Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions. Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences. Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives. Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures. Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy. Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.

Responsibilities

Manage day-to-day operational merchant relationships and support the Account Manager with operational tasks. Monitor account health and customer satisfaction while driving new business prospecting.