Portfolio Account Specialist - Immunology, Perth at Novartis

, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, Ethics, Healthcare Sector, Influencing Skills, Negotiation Skills, Selling Skills, Technical Skills, Relationship Building, Data Analysis

Industry

Pharmaceutical Manufacturing

Description

Job Description Summary Join our high-energy Immunology team in a newly created Portfolio Account Specialist role supporting our Dermatology indication across WA/SA, reporting to the National Sales Manager. We are looking for someone who leads with integrity, brings a growth mindset, is a smart risk-taker, and has a strong external/customer focus. As a Portfolio Account Specialist, you will be a leading driver of customer interactions and sales performance. You are the face of our customer experience approach—building deep relationships that deliver value for customers and patients and driving sales growth in a compliant and ethical manner. Job Description Drive competitive sales growth Identify and prioritise high-potential customers and stakeholders (HCPs and influencers) using data and insights. Deliver strong sales performance through the orchestration of positive, customer-centric experiences. Engage and build relationships Conduct value-based conversations (in-person and virtual) to understand customer challenges, decision drivers, pain points, and opportunities. Personalise and orchestrate engagement journeys using customer preferences, relevant content, and multiple channels. Build sustained, collaborative partnerships with HCPs on behalf of Novartis. Establish effective working relationships with key opinion leaders and medical influencers at territory level to improve the patient journey (right patient, right time). Develop deep customer insights Gather insights into customer priorities and business needs. Translate customer feedback into actions that create additional value and exceed expectations. Use available data sources to create, prioritize, and adapt territory, account, and interaction plans. Share insights with internal stakeholders to inform content, campaigns, and engagement plans. Deliver value to customers and patients Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs. Act as a trusted partner—listen to learn, deepen relationships, and create value-add solutions in a compliant and ethical manner. Operate with integrity and compliance Demonstrate honesty, transparency, and respect in all interactions. Speak up and do the right thing when faced with ethical dilemmas, in line with the Novartis Code of Ethics and Values and Behaviours. Report technical complaints, adverse events, and special case scenarios within 24 hours of receipt. Manage distribution of marketing samples (where applicable). About you (minimum requirements) Experience in healthcare/pharma sales or a related field. Established network with the target customer group (desirable). Specific product/therapy area knowledge (desirable). Demonstrated growth mindset, strong external focus, and the ability to take smart, informed risks. Proven commitment to integrity and compliant ways of working. Skills Desired Account Management, Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, Ethics, Healthcare Sector, Influencing Skills, Negotiation Skills, Selling Skills, Technical Skills Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives. Novartis is aware of employment scams which make false use of our company name or leader’s names or recruiter’s names to defraud job seekers. Novartis does not make job offers without interview and never asks candidates for money. If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov .

Responsibilities

The Portfolio Account Specialist will drive sales growth and customer engagement by building collaborative partnerships with healthcare professionals. They are responsible for identifying high-potential customers, gathering insights, and orchestrating personalized engagement journeys to improve patient outcomes.