Portfolio & Customer Experience Intern – September 2026 at SkyTeam Airline Alliance Management Cooperatie U.A.

Amstelveen, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

424.0

Posted On

18 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Service Design, Project Coordination, Stakeholder Management, Benchmarking, Customer Feedback Analysis, Operational Auditing, Communication, Cross-cultural Awareness, Detail Orientation, Initiative, Team Spirit

Industry

Description

Purpose of the job In our relentless pursuit of creating a delightful customer journey through cutting-edge solutions, SkyTeam is thrilled to present a unique internship opportunity within our Portfolio team that promises to be as enlightening as it is challenging. This is a one-of-a-kind internship experience designed specifically for (applied) university students eager to take on the dynamic world of airline networks, distribution, and intermodal partnerships. The internship offer As a Portfolio & Customer Experience intern at SkyTeam, you'll be more than just an observer. Your curiosity will be your guide as you embark on an intellectual scavenger hunt, gathering and analyzing data, conducting impact assessments, and bringing innovative ideas to the table. You will help improve customer experience across SkyTeam member airlines while supporting the planning, coordination, and execution of non‑digital products and services. The role blends service design, project coordination, data analysis, and stakeholder management to ensure consistent, high‑quality customer journeys across multiple airlines. This is your chance to navigate the intriguing labyrinth of global aviation! The assignments Customer experience research — conduct benchmarking, analyze customer feedback, and identify gaps. Day to day coordination — support the team with working groups (incl. logistics), prepare meeting materials, and track followups. Non‑Digital Portfolio tracking — maintain project trackers, update dashboards, and monitor progress Operational touchpoint audits — assist with airport or lounge audits to ensure alliance‑wide service standards are met. Customer insights synthesis — Summarize survey results, complaints, and operational data to support decision‑making. Your profile Required skills, knowledge and experience Curiosity: This is the number one skill we are looking for! You will be going on your own scavenger hunt for relevant and meaningful information, so a relentless desire to dig into topics and understand things is essential Detail orientation: We love you to care about the details and combine that with strong execution skills. This is to deliver results and take tasks/ assignments to their full conclusion. Initiative: The ability to be a self-starter and often work independently, figuring out what tasks to do to reach a goal and delivering assigned tasks systematically without additional prompting Team spirit: We work as a team, and would love you to fit in. This means we help each other and care personally about the others in the team. Communication: Strong verbal and written communication skills and interpersonal abilities. Educational background: Having an educational background in aviation or transportation is preferred. Industry knowledge: Demonstrated understanding and/or knowledge of transportation networks, pricing and distribution will be viewed positively. Cross-cultural awareness: We thrive in an international environment and appreciate those who understand different cultures require different approaches. English Proficiency: A high level of English proficiency, both spoken and written, is required. Must have: You must maintain active enrollment in a university program throughout the duration of your internship. Residing in the Netherlands for the duration of your internship Minimum availability of 32h per week - per September 2026 **This internship duration is for a period of 6 months with a preferred start date in September 2026 Why us? SkyTeam will offer you a package that includes unique benefits: Work in an international, diverse team with various stakeholders Exposure to the aviation industry and airline/alliance business This internship has been designed to provide university students with challenging work assignments in our Team. The candidate will fully participate as a team member. Internship fee of EUR 424 gross per month 9 vacation days to be used over the course of a 6-month internship Travel expenses will be reimbursed (if no accessibility to OV-Studentenreisproduct) SkyTeam uses a hybrid working model. You may be expected in the office around 2-3 days per week. About us SkyTeam is the global airline alliance dedicated to transforming the future of travel by powering the smartest and most integrated customer journey. Committed to innovation, responsibility, and collaboration, SkyTeam and our member airlines connect customers across an extensive global network. The alliance brings together diverse cultures and backgrounds through a shared passion for aviation—both passenger and cargo. We continuously evolve to meet the changing needs of travelers and the aviation industry. At SkyTeam, we know the importance of fresh perspectives. With members spread across five continents and multiple time zones, we are flexible and agile, focused on delivering services that create synergy. Our headquarters in Amstelveen is home to a truly international team that reflects the diversity of our member airlines. With more than 30 nationalities represented on our team, we are proud to foster an inclusive, non-discriminatory workplace where differences are celebrated, successes are shared, and collaboration drives value for our members.

Responsibilities

The intern will conduct customer experience research and benchmarking to identify service gaps across member airlines. They will also support the planning and execution of non-digital products through project tracking and operational audits.