Portfolio Group Reservations Coordinator at Accor

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organizational Skills, Problem Solving, Networking, Hospitality, Attention to Detail, Multi-tasking

Industry

Hospitality

Description

Company Description Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, customer-focused environment? We’re looking for a dynamic and detail-oriented Portfolio Group Reservations Coordinator to join our team supporting the Salter Brothers Accor Portfolio of 11 Hotels. If you're ready to bring your hospitality expertise to a growing team with big ambitions - we want to hear from you. About Us: Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . Job Description As a Portfolio Group Reservations Coordinator, you’ll play a pivotal role in the success of group bookings across our Portfolio. Your responsibilities will include: Handling inbound FIT reservation inquiries - from initial contact through to post-stay follow-up. Converting group inquiries into confirmed bookings while maximising revenue and guest satisfaction. Collaborating with hotel teams to coordinate group logistics and ensure seamless service. Acting as the first point of contact for group bookings and fostering strong client relationships. Staying up to date with and promoting the ALL Live Limitless loyalty program Qualifications We’re looking for someone who brings both passion and precision to their work. The ideal candidate will have: Previous experience in the Hotel industry A service orientated mindset Confident, clear & engaging communication, relationship & networking skills A high level of organisational skills and the ability to meet deadlines & multi-task A proactive, solution-focused attitude and entrepreneurial spirit Full valid Australian working rights The availability to work 38 hours per week Additional Information What’s in it for you An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor Career mobility opportunities within our International Hotel Group Global perks in hotels and Accor partners Fun, supportive, and collaborative working environment Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Please note, you will require full working rights in Australia to be eligible for this position.

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Responsibilities

The Portfolio Group Reservations Coordinator will handle inbound FIT reservation inquiries and convert group inquiries into confirmed bookings. They will collaborate with hotel teams to coordinate group logistics and ensure seamless service.