DO WORK THAT MATTERS

The key purpose of this role is to provide advice and support for the ongoing development of our branch network. You will work with our partners to innovative and deliver physical property solutions that support the delivery of excellent customer service. The role is accountable for managing the property strategy and plans for a portfolio of branches and support teams. You will support our Group Strategy through:

• Simplify our business – optimising our physical branch footprint, eliminating surplus space (cost reduction), and enhancing the in branch customer experience (innovation & customer satisfaction)
• Lead in Retail and Commercial Banking – meeting the needs of our customers through branch design, layout and functionality including self-service devices

YOUR EXPERIENCE LOOKS LIKE

• Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
• An understanding of the Retail branch environment with a strong appreciation for typical customer needs, service principles, and operations
• A track record of performance in previous roles which demonstrate consistency and initiative
• Sound organisational skills
• Sound stakeholder management skills
• Sound verbal and written communication skills
• Sound knowledge of the MS Office and Atlassian suite of programs
• An ability to work with a diverse range of stakeholders, including senior leaders
• Self-starter
• You must hold a current drivers licence
• Sound knowledge of project management concepts

The key purpose of this role is to provide advice and support for the ongoing development of our branch network. You will work with our partners to innovative and deliver physical property solutions that support the delivery of excellent customer service. The role is accountable for managing the property strategy and plans for a portfolio of branches and support teams. You will support our Group Strategy through:

• Simplify our business – optimising our physical branch footprint, eliminating surplus space (cost reduction), and enhancing the in branch customer experience (innovation & customer satisfaction)
• Lead in Retail and Commercial Banking – meeting the needs of our customers through branch design, layout and functionality including self-service device