Job description

SOME CAREERS HAVE MORE IMPACT THAN OTHERS.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Payment Solutions (GPS) is made up of almost 10,000 colleagues across 58 countries and territories. This business is uniquely positioned to help clients make payments across borders, currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional, and country awards.
We are currently seeking a high calibre professional to join our team as a Portfolio Manager.

The Portfolio Manager role is hybrid in nature fulfilling tasks ranging from high visibility projects, managing client escalations, oversight of transactional support and optimization of client service activity. Based on the market and client portfolio dynamics, the role can be dedicated to support a group of account managers or lead a portfolio of clients or aligned to a business activity specialization.

In this role you will

• Accountable for the quality of query management and transactional interactions for their portfolio of clients
• Ability to evaluate options for resolution of complex queries, weigh pros/cons of approaches and escalate challenges when needed
• Accountability for client escalations; business-as-usual escalations as well as global/regional service escalations, inquiries and/or projects
• Coordinate remediation of issues and the communication to clients/internal stakeholders
• Oversee local client-initiated projects; facilitate local completion of global/regional client-initiated projects
• Engage with global/regional counterparts for maintenance request, client queries and escalations
• Identify and action red flags before they become client-identified issues
• Engage with their clients as needed to resolve escalated issues or coordinate internal or client escalated projects. This includes but is not limited to a client’s Treasury and Finance Operations and the wider Finance and Treasury Organization

Requirements

To be successful you will need

• Strong knowledge of global cash management and clearing services, products, and techniques
• Proven ability of identifying and meeting customer needs through matching a broad range of products and services
• Proven ability to deliver creative and flexible customer solutions
• Ability to understand a customer’s business and the fundamentals of running a business
• Experience of working in an International Global Banking environment
• Knowledge of day-to-day workings of a Corporate Treasury environment, foreign exchange, intercompany loans, payroll, and payments