SKILLS, KNOWLEDGE AND EXPERIENCE

• Experience working across several FOH contracts and/or sites.
• Proven track record in delivering service excellence
• Experienced in driving and delivering high service standards, evident in feedback and other service KPIs.
• Exceptionally high personal presentation
• Demonstrated ability to build and maintain strong relationships with both internal and external stakeholders.
• Exceptional written and verbal communication skills.
• Experience within luxury hotels or other 5 settings, or the corporate business environment
• Commercial and financial understanding and ability to manage a portfolio P&L
• Able to demonstrate ability to manage and lead a team of people.
• Highly organised with an eye to detail
• Passion to achieve excellence in everything they do
• Ability to handle a large number of projects alongside managing a portfolio of reception/concierge teams and administrational duties
• Knowledge of Microsoft Office programmes, such as Word, Excel, PowerPoint, Teams etc.
• A positive attitude, a visible and natural passion for customer services
• Ability to adapt and adjust to a number of clients, contracts and team styles
• As you manage, supervise and/or employ individuals who perform licensable activities in their job you will be required to hold an non front line SIA licence which is subject to limited vetting.
• You will be required to hold IOSH managing safely qualification.
• Experience conducting HR related meetings, ideally to include disciplinary hearings, investigations and general sensitive meetings
• Familiarity with time and attendance software, visitor management systems, CRM systems, community building apps
  Working Hours - 37.5 hours per week. Role is based in London with UK travel.

PURPOSE OF THE ROLE

This role is a fixed term secondment into the role of Secondment to Commercial Portfolio Operations Manager for 6 months.
Savills manage a wide range of commercial and residential real estate assets across the UK, including multi occupied office buildings. Savills FOH is the inhouse service provider for Front of House services in a number of these commercial assets. Our ambition is to be the supplier of choice for our internal customers, delivering a service to match the best in the market.
The commercial and residential teams are headed by dedicated senior managers who are responsible for the performance of the commercial and residential portfolio and the team of portfolio managers. Our team includes a dedicated absence cover team and administration and operations support.
FOH is currently recruiting for a Secondment to a Commercial Portfolio Operations Manager on a fixed term secondment to oversee the front of house operations across a number of different locations and clients, based in London with travel required to other sites outside of London. The portfolio is mixed and includes buildings with one and multiple team members; the leadership style needs to be adapted to meet the requirements of each receptionist, supervisor or manager.
The role of the Secondment to Commercial Portfolio Operations Manager is to look after a portfolio of front of house operations, providing guidance and direction to all direct reports, whilst creating and cultivating a culture of service excellence to strengthen customer satisfaction, team leadership to optimise employee engagement, as well as owning the financial success within the commercial portfolio, ensuring that all aspects of the business reflects Savills’ brand and values. A regular site visit schedule alongside control of the portfolio’s KPIs in terms of financial, team, and quality performance will require high organizational abilities, diplomacy, a drive and motivation towards excellence, and outstanding relationship building skills.
Key areas of responsibly are Operational Excellence, Client Relationship, Contract Budget, People Management, Health & Safety.
It is essential that the successful candidate has several years’ experience in a guest services role, working with complex client/stakeholder relationships, a proven track record of service excellence, driven and ambitious to exceed expectations, a flexible approach to changing work and task requirements, and an understanding of Savills processes.