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Portuguese Bilingual - Customer Support Specialist | Onsite - BGC Taguig at Tasq Staffing Solutions, Inc.

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Portuguese Proficiency, English Proficiency, Customer Service, Problem Solving, Attention To Detail, Technical Proficiency, Call Handling, Research, Due Diligence, KPI Management, SLA Adherence

Industry

Staffing and Recruiting

Description

Work Setup: Onsite (BGC, Taguig) Shift: Night shifts, shifting schedules, and split-offs as necessary (working on holidays and weekends as needed) Start Date: ASAP Qualifications: Graduate of any degree, but college level candidates are also encouraged to apply as long as they've met all other qualifications Must have at least B1 level of proficiency in Portuguese and in English With at least 1 year customer facing work experience from any industry for foreign applicants and at least 1 year of BPO experience as a Portuguese speaker for local applicants Customer Service experience is a huge advantage but not required Conversant in English as secondary language Good attention to details and strong problem-solving skills Responsibilities: Assist customers via calls as the major support channel (channels may also vary depending on the program and business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization's and client's SOPs thereby ensuring customer satisfaction Performs research or due diligence to resolve issues, educate clients, and promote client's products and services; identify and offer new opportunities and solutions to meet customer needs as appropriate. Use and navigate multiple online applications with technical proficiency, maintain knowledge of financial/banking products and services and assist customers regarding these services and follow all company policies and procedures, regulatory and legal requirements in execution of the job duties. Meeting program specific KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to ensure client satisfaction as part of employee performance evaluation Adherent to program specific processes, policies & procedures Perform assigned tasks and ad-hoc based on business need

Responsibilities

Provide timely resolution to customer queries primarily via phone, email, and chat while following organizational SOPs. Perform research to resolve issues, promote financial products, and meet program-specific KPIs and SLAs.