Portuguese Speaking Customer Advisor (With PDEADS Certificate Only) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Banking Operations, Regulatory Compliance, Portuguese Fluency, English Proficiency, Contact Center Operations, Relationship Management, Communication Skills, Office Software, Client Management

Industry

Business Consulting and Services

Description

*** This role requires applicants to have PDEADS certificate, candidates without this certification will not be considered*** Job Opportunity: Operations Customer Expert – Banking Project This professional opportunity is for individuals seeking a career within a high-level banking and financial services project. We are looking for local candidates in Lisbon to join a team focused on excellence, proximity, and financial security while supporting one of Portugal's most established financial institutions. Role Overview As an Operations Customer Expert, you will serve as a specialized point of contact for the project's banking customers, ensuring the delivery of high-quality service. Your mission is to foster a relationship of trust and safety while managing the day-to-day operations of a diverse client base. Key Responsibilities: Customer Support: Clarify complex banking queries and provide detailed information regarding the project's products and services. Operational Management: Process client requests and provide rigorous follow-up on banking operations. Regulatory Compliance: Ensure all interactions strictly adhere to internal procedures and financial regulations. Relationship Building: Promote customer loyalty through efficient contact management and a focus on satisfaction. Candidate Profile We are seeking professionals who combine technical aptitude with strong interpersonal skills and the required certifications. Mandatory Certification: Possession of a PDEADS Certificate is a must for this position. Educational Background: Minimum of a 12th-grade diploma, though university attendance or a completed degree is highly valued. Language Proficiency: Native or near-native fluency in Portuguese is essential, accompanied by a solid command of English (minimum B2 level). Professional Experience: Previous experience in a contact center environment (inbound or outbound) is required, with a preference for candidates who have worked specifically in the banking sector. Technical Knowledge: Familiarity with banking technicalities and standard office software at a user level. Core Competencies: Excellent oral and written communication skills, a high capacity for interpretation, and the ability to perform effectively in high-pressure environments. Training and Professional Development Success in this project begins with a comprehensive foundation to prepare you for a successful career. Duration: A 23-day intensive training program held on weekdays from 09:00 to 18:00. Curriculum: Training covers specialized software, comprehensive product knowledge, and multi-channel customer management via phone, email, and chat. On-the-job Learning: The program includes practical application of content in a controlled work context and independent implementation of training materials. Contractual Benefits and Workplace Location: Based at the Tejo building in Lisbon, a modern facility equipped with a cafeteria, meeting rooms, and outdoor spaces. Contract Type: Initially a 12-month fixed-term contract (extensible to 24 months), with a clear path to a permanent contract after two years. Health Benefits: Includes private health and dental insurance once the formal employment contract is signed. Bonus Structure: Includes a performance-based productivity bonus as well as standard Portuguese holiday and Christmas allowances paid in monthly installments.

Responsibilities

Serve as a specialized point of contact for banking customers to resolve complex queries and manage day-to-day operations. Ensure all interactions adhere to financial regulations while promoting customer loyalty and satisfaction.