Portuguese Speaking Customer Advisor (With PDEADS Certificate Only) at Eco Plus Solutions AB

Sintra (Santa Maria e São Miguel, São Martinho e São Pedro de Penaferrim), , Portugal -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Banking Operations, Regulatory Compliance, Relationship Management, Portuguese Fluency, English Proficiency, Contact Center Operations, Office Software, Communication Skills, Conflict Resolution

Industry

Business Consulting and Services

Description

This specialized career opportunity is tailored for professionals looking to excel within a banking and financial services project. We are exclusively seeking local candidates in Lisbon to join a dedicated team that prioritizes excellence, proximity, and financial security while supporting one of the most prestigious and long-standing financial institutions in the Portuguese market. Role Overview As an Operations Customer Expert, you will act as a primary point of contact for the project's banking clientele, ensuring the delivery of top-tier service standards. Your mission is to cultivate a relationship of trust and safety while managing the day-to-day requirements of a diverse client base. Key Responsibilities: Customer Support: Address complex banking inquiries and provide detailed insights regarding the project's various products and services. Operational Management: Process diverse client requests and provide rigorous follow-up on banking transactions and operations. Regulatory Compliance: Ensure every interaction strictly adheres to both internal protocols and established financial regulations. Relationship Building: Enhance customer loyalty through efficient contact management and a constant focus on client satisfaction. Candidate Profile We are seeking professionals who balance technical aptitude with exceptional interpersonal skills and the required certifications. Mandatory Certification: Possession of a PDEADS Certificate is a must for this position. Educational Background: Candidates must hold a minimum of a 12th-grade diploma, though university attendance or a completed degree is highly preferred. Language Proficiency: Native or near-native fluency in Portuguese is essential, alongside a solid command of English (minimum B2 level). Professional Experience: Prior experience in a contact center environment (inbound or outbound) is required, with a strong preference for those who have worked in the banking sector. Technical Knowledge: Applicants should possess familiarity with banking technicalities and standard office software at a user level. Core Competencies: Strong oral and written communication skills, high interpretive capacity, and the ability to thrive in high-pressure environments are critical. Training and Professional Development Success in this project starts with an intensive foundation designed to prepare you for a long-term career. Duration: An intensive 23-day training program conducted on weekdays from 09:00 to 18:00. Curriculum: The program covers specialized software, comprehensive product knowledge, and multi-channel customer management via phone, email, and chat. Practical Learning: The training includes hands-on experience in a work context and the independent implementation of learned content. Contractual Benefits and Workplace Location: Based at the Tejo building in Lisbon, a modern facility featuring a cafeteria, meeting rooms, and outdoor spaces. Contract Type: Initially an agreement for the training period, followed by a 12-month fixed-term contract (extensible to 24 months) with a pathway to a permanent contract after two years. Health Benefits: Access to private health and dental insurance is provided upon the signing of the formal employment contract. Bonus Structure: Includes a performance-based productivity bonus and the standard Portuguese holiday and Christmas allowances, which are distributed in monthly installments.

Responsibilities

Act as the primary point of contact for banking clients to handle complex inquiries and process financial transactions. Ensure all interactions adhere to internal protocols and financial regulations while maintaining high customer satisfaction.