Portuguese Speaking Customer Service Agent For The Leading Swiss Bank - Ath at Patrique Mercier Recruitment

, , Greece -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Portuguese, Proficiency In English, Customer Service, Banking Knowledge, Communication Skills, Problem-Solving Skills, Ability To Work Under Pressure, Multitasking, Familiarity With Banking Software, Customer Support Tools

Industry

Staffing and Recruiting

Description

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for a Portuguese Speaking Customer Service Agent to join a leading Swiss bank in Athens. In this role, you will have the chance to work with one of the most respected financial institutions, providing vital support to Portuguese-speaking clients. As a Portuguese Speaking Customer Service Agent, you will assist with inquiries regarding banking services, account management, and general customer support, ensuring that clients receive a top-notch banking experience. If you are passionate about finance and dedicated to excellent customer service, we would love to hear from you! Responsibilities Deliver outstanding customer service to Portuguese-speaking clients through various communication channels, such as phone, email, and chat. Assist customers with account-related inquiries, transaction issues, and service requests. Handle customer complaints professionally and provide effective solutions. Clearly communicate information regarding banking products, services, and policies. Maintain accurate records of customer interactions and feedback to improve service quality. Collaborate with other departments to resolve complex customer issues as necessary. Stay informed about changes in banking regulations and products to assist clients better. Fluency in Portuguese is essential; proficiency in English is also required. Prior experience in customer service, particularly in banking or financial services, is preferred. Excellent communication and problem-solving skills. Ability to work efficiently under pressure and manage multiple tasks. Familiarity with banking software and customer support tools is advantageous. Willingness to work flexible hours, including evenings and weekends, when necessary. Fully paid relocation package, including flights, transfers, and a comfortable hotel stay. Professional growth & development opportunities. Competitive performance bonuses. Competitive monthly salary + 2 extra salaries per year. Health care benefits and numerous other discounts. Fully paid training by certified instructors. State of the art premises, providing a great working environment with relaxing break areas. Special events as well as community & social responsibility initiatives. Referral Program: Bring your friends and receive great bonuses! Free Greek language courses. Work for a Great Place to Work-Certified Company.

Responsibilities

Deliver outstanding customer service to Portuguese-speaking clients through various communication channels. Assist customers with account-related inquiries, transaction issues, and service requests.