Portuguese Speaking Customer Service for Data Analytics Company at Mercier Consultancy

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Portuguese Fluency, English Fluency, Customer Service, Problem-Solving, Communication Skills, Technical Troubleshooting, CRM Systems, Data Analytics Knowledge, Organizational Abilities, Detail-Oriented

Industry

Holding Companies

Description

Mercier Consultancy is excited to offer an opportunity for a Portuguese Speaking Customer Service Representative to join our Client's Data Analytics Company. In this integral role, you will provide exceptional support to our Portuguese-speaking customers, assisting them with inquiries related to our data analytics services and solutions. Your fluency in Portuguese will be essential in guiding clients through our products, addressing their questions, and resolving any issues they may encounter. By delivering excellent customer service, you will play a key part in ensuring customer satisfaction and retention. Responsibilities Provide outstanding customer service in Portuguese through phone, email, and chat for data analytics inquiries Assist clients with understanding our services, product features, and usage Troubleshoot technical issues and address customer inquiries promptly Document all customer interactions accurately in our CRM system Collaborate with technical teams to resolve complex customer issues effectively Gather feedback from customers to improve service quality and client offerings Stay informed about industry trends and updates in data analytics Fluency in Portuguese and English, with excellent communication skills Strong focus on customer service and problem-solving capabilities Experience in customer service, particularly in technology or data analytics, is preferred Able to manage multiple inquiries and provide timely solutions Detail-oriented with strong organizational abilities Genuine interest in data analytics and helping customers derive value from data Familiarity with customer support software and CRM systems is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...

Responsibilities

The representative will provide outstanding customer service in Portuguese via phone, email, and chat for inquiries related to data analytics services and solutions. This includes assisting clients with product understanding, troubleshooting technical issues, and accurately documenting all interactions in the CRM system.