Portuguese Speaking Customer Service for Fashion & Luxury Brand at Mercier Consultancy

, , Spain -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency in Portuguese, Fluency in English, Customer Service, Communication Skills, Fashion Knowledge, Luxury Product Knowledge, Issue Resolution, CRM Systems, Organizational Abilities, Detail Oriented

Industry

Holding Companies

Description

Mercier Consultancy is thrilled to offer a position for a Portuguese Speaking Customer Service Representative for our Client's Fashion & Luxury Brand. In this prestigious role, you will provide exceptional support to our Portuguese-speaking customers, assisting them with inquiries related to our high-end fashion and luxury products. Your fluency in Portuguese will be essential in delivering personalized service, answering questions about product details, availability, ordering, and addressing any concerns our customers may have, all while embodying the luxury experience we strive to provide. Responsibilities Provide outstanding customer service in Portuguese via phone, email, and chat related to fashion and luxury inquiries Assist customers with product selections, order placements, and returns Resolve customer issues and complaints promptly and with a focus on quality service Maintain accurate records of customer interactions in our CRM system Collaborate with internal teams to ensure exceptional service delivery and fulfilment Gather customer feedback to contribute to the continuous improvement of our offerings Stay informed on fashion trends and luxury market movements to provide informed customer support Fluency in Portuguese and English, with excellent communication skills Strong customer service orientation and a passion for fashion and luxury brands Previous experience in customer service, particularly in retail or luxury sectors, is preferred Able to manage multiple customer inquiries and deliver timely solutions Detail-oriented with strong organizational abilities Genuine interest in fashion and luxury, eager to assist customers in making their selections Familiarity with customer support software and CRM systems is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...

Responsibilities

Provide outstanding customer service in Portuguese via phone, email, and chat regarding fashion and luxury inquiries, assisting customers with selections, orders, and returns. Resolve customer issues promptly while maintaining accurate records in the CRM system and collaborating with internal teams.